Senior Customer Engineer, UAE

Cloudflare
Dubai
Workplace: HybridFull timeFunction: SalesEducation: bachelorsSkills: ["Communication","Stakeholder management","Consultative/advisory","Presentation","Problem-solving"]

Serve as a quota-carrying technical advisor who bridges customer technical validation to onboarding, deployment architecture, and full lifecycle expansion. Lead deep technical discovery for enterprise accounts, design migration and adoption blueprints for Cloudflare security and performance platforms, and drive measurable business outcomes through QBRs. Use AI-augmented workflows and LLM-based automation to eliminate administrative toil while guiding customers, partners, and internal enablement teams.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, UAE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical advisor who bridges customer technical validation to onboarding, deployment architecture, and full lifecycle expansion. Lead deep technical discovery for enterprise accounts, design migration and adoption blueprints for Cloudflare security and performance platforms, and drive measurable business outcomes through QBRs. Use AI-augmented workflows and LLM-based automation to eliminate administrative toil while guiding customers, partners, and internal enablement teams.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Lead technical deep-dive discovery with Account Executives, capture business requirements, and map complex enterprise infrastructure to suitable Cloudflare architectures and solutions.
  • •Define and deliver technical validations and proof-of-concepts, including tailored presentations, architectural diagrams, and demonstrations that address performance, security, and reliability challenges.
  • •Oversee technical onboarding and implementation guidance (without executing implementation) by designing structured migration and onboarding blueprints and coaching configuration best practices.
  • •Provide continuous trusted advisory through the customer lifecycle, proactively monitor customer health/telemetry, resolve integration bottlenecks, and drive renewal and expansion.
  • •Leverage AI agents and internal platforms to automate routine tasks such as RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring to focus on high-value architectural work.
Travel: High travel

Key Requirements

  • •Fluency in English (written and spoken); Arabic is a plus.
  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
  • •Strong ability to white-board, design, and articulate complex enterprise network and security architectures.
  • •Excellent consultative and advisory communication skills, translating technical concepts into business outcomes for engineers and C-level stakeholders.
  • •Proven commercial mindset operating in a quota/revenue-aligned environment and understanding SaaS metrics and enterprise sales cycles.
Experience:SaaS
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:CommunicationStakeholder managementConsultative/advisoryPresentationProblem-solving
Languages:EnglishArabic
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersWAFBot ManagementFirewallsRate LimitingMTLSSASEOSI ModelBGPGRETCP/UDPHTTP(S)SSL/TLSTLS 1.3HTTP/2Caching

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn