CCSS Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Communication","Teamwork","Problem solving"]

Provide咨询与处理与付款相关的客户服务，了解客户需求并推荐合适的产品与服务，确保达到预期效果。根据情况提出合理方案，协助客户解决疑难并提供高质量服务。要求具备良好的客户服务意识、团队合作精神，并粤语流利、沟通与表达能力强；同时需要一定英语沟通及读写能力并可接受轮班安排。

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FursaFursa
HSBC
HSBC
3 days ago

CCSS Representative III (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide咨询与处理与付款相关的客户服务，了解客户需求并推荐合适的产品与服务，确保达到预期效果。根据情况提出合理方案，协助客户解决疑难并提供高质量服务。要求具备良好的客户服务意识、团队合作精神，并粤语流利、沟通与表达能力强；同时需要一定英语沟通及读写能力并可接受轮班安排。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •就付款等相关业务为客户提供咨询与处理。
  • •发掘客户需求，推荐合适的产品及服务以达成预期效果。
  • •根据情况提出合理方案，协助客户解决疑难。
  • •提供高质量客户服务，提升客户满意度。
  • •在轮班安排下持续提供客户支持。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利，思路清晰，语言表达能力强，擅于沟通。
  • •具备良好的团队合作精神。
  • •具备一定英语沟通及读写能力。
  • •能接受轮班安排（如有轮班要求优先考虑）。
Skills:Customer service orientationCommunicationTeamworkProblem solving
Languages:CantoneseEnglishChinese (Mandarin)

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn