Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Attention to detail","Safe driving","Teamwork"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe operation and completing customer paperwork with thorough notes in the customer tracking system. Load and unload vehicles, inspect the hauler regularly, and maintain a clean driving record per Carvana’s CMV Driver Qualification policy. Work shifts from 11am–9pm with rotating days off, and earn performance-based pay increases through Careers Not Jobs.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe operation and completing customer paperwork with thorough notes in the customer tracking system. Load and unload vehicles, inspect the hauler regularly, and maintain a clean driving record per Carvana’s CMV Driver Qualification policy. Work shifts from 11am–9pm with rotating days off, and earn performance-based pay increases through Careers Not Jobs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles, and regularly inspect the car-hauler for safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Requires sustained walking/standing for extended periods (8+ hours) and the ability to lift/carry/push/pull up to 50 lbs.
  • •Must be at least 21 years old and possess a valid driver’s license (and obtain a Notary within the first 90 days if required in your jurisdiction).
Experience:2+ years
Skills:Self-motivatedCustomer-focusedAttention to detailSafe drivingTeamwork
Licenses:DOT Medical CardValid driver's licenseNotaryChauffeur's licenseVehicle Verifier license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn