Client Experience Manager

Prompt
United States
Workplace: RemoteFull timeUSD 65,000 - 90,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical thinking","Troubleshooting","Communication","Adaptability","Self-motivation"]

Lead client support for a B2B SaaS used by rehab therapy organizations. You’ll respond to chat/email inquiries, act as each customer’s champion through help desk workflows, and help evolve the knowledge base and processes that make support feel seamless. Collaborate with engineering by supporting ticket creation and share customer feedback with Product to drive improvements customers value.

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Prompt
Prompt
2 days ago

Client Experience Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead client support for a B2B SaaS used by rehab therapy organizations. You’ll respond to chat/email inquiries, act as each customer’s champion through help desk workflows, and help evolve the knowledge base and processes that make support feel seamless. Collaborate with engineering by supporting ticket creation and share customer feedback with Product to drive improvements customers value.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to incoming customer inquiries via chat/email and a single-channel support system by developing a deep understanding of product offerings.
  • •Provide ongoing customer support through a help desk platform and act as each customer’s champion.
  • •Maintain and update internal/external knowledge base content to help scale support.
  • •Identify opportunities to improve customer experience and advocate for enhancements to product and service features.
  • •Support engineering ticket creation, review, and prioritization; share user feedback with Product and participate in the support queue for training insights.

Pay and Benefits

Salary: USD 65,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •Experience as a rehab clinician (e.g., SLP, OT, PT, COTA, PTA).
  • •Highly analytical mindset with strong ability to troubleshoot/test software use cases and issues.
  • •Proactive, self-motivated learner who can work autonomously and adapt in a fast-paced environment.
  • •Highly proficient in MS Excel.
  • •Exceptional written and verbal communication skills with a bachelor’s degree.
Experience:HealthcareB2B SaaSCustomer supportRehab
Education:Bachelor's
Skills:Analytical thinkingTroubleshootingCommunicationAdaptabilitySelf-motivation
Tech Stack:MS ExcelZendeskHelp deskChatEmailEMRRTMHEPCRMHIEs

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
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Glassdoor: 4.4
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