Senior Customer Experience Specialist with English (m/f/d)

Honeywell
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer orientation","Excellent communication","Relationship building","Ownership","Follow-through","Teamwork","Process documentation","Proactive problem-solving"]

Manage customer order-to-cash activities for assigned accounts, ensuring accurate pre-order query handling, timely order entry, scheduling, backlog management, and proactive resolution of order processing roadblocks. Support claims and disputes (returns, short shipments, rebates, disputed invoices) through collaboration with internal teams. Participate in transition activities, system implementations, SOP/process maintenance, and training to improve end-to-end customer experience.

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Honeywell
Honeywell
2 days ago

Senior Customer Experience Specialist with English (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage customer order-to-cash activities for assigned accounts, ensuring accurate pre-order query handling, timely order entry, scheduling, backlog management, and proactive resolution of order processing roadblocks. Support claims and disputes (returns, short shipments, rebates, disputed invoices) through collaboration with internal teams. Participate in transition activities, system implementations, SOP/process maintenance, and training to improve end-to-end customer experience.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Gather and respond to customer queries on product availability, stock levels, lead times, minimum order quantities/values, and order setup changes.
  • •Validate and enter customer purchase orders within defined targets and quality, resolving order processing roadblocks and scheduling orders to meet requirements.
  • •Act as an interface across internal functions (Integrated Supply Chain, Logistics, Transportation, Finance, Sales) to manage backlog, provide status updates, and maximize revenue.
  • •Support customer disputes and claims (returns, short shipments, performance rebates, special pricing/quotes) and validate financial corrections for disputed invoices.
  • •Support process maintenance, onboarding/training, transition activities, and participate in system implementation (SAP/Salesforce/InContact and other tools).

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid Leave

Key Requirements

  • •High School Diploma required.
  • •Business fluent written and spoken English.
  • •2+ years in Customer Support and/or supply chain, order management, or Order-to-Cash related experience.
  • •Knowledge/experience with CRM/SAP and understanding CRM/ERP business processes.
  • •Intermediate MS Office skills (Excel, Word, Outlook, PowerPoint).
Experience:2+ yearsSupply chainOrder managementOrder-to-cashOtC
Education:High School
Skills:Customer orientationExcellent communicationRelationship buildingOwnershipFollow-throughTeamworkProcess documentationProactive problem-solving
Languages:English
Tech Stack:CRMSAPSalesforceSFDCInContactERPMS OfficeExcelWordOutlookPowerPointSharePoint

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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