Customer Service Agent Part Time (St. Louis, MO, US)

American Airlines Group
St. Louis
Workplace: OnsitePart timeUSD 20.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professional communication","Attention to detail","Ability to follow procedures","Reliable attendance"]

Interact with customers in a courteous, efficient, friendly, and professional manner while supporting daily airport operations. Handle core passenger service tasks such as issuing tickets, booking and confirming reservations, rebooking during irregular operations, checking in passengers, operating gate and document processes, and assisting with special assistance needs. Complete required trainings, follow company policies and government regulations (DOT/FAA/TSA), and maintain regular on-site attendance.

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FursaFursa
American Airlines Group
American Airlines Group
3 days ago

Customer Service Agent Part Time (St. Louis, MO, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Interact with customers in a courteous, efficient, friendly, and professional manner while supporting daily airport operations. Handle core passenger service tasks such as issuing tickets, booking and confirming reservations, rebooking during irregular operations, checking in passengers, operating gate and document processes, and assisting with special assistance needs. Complete required trainings, follow company policies and government regulations (DOT/FAA/TSA), and maintain regular on-site attendance.
Location: St. Louis
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
  • •Rebook passengers on oversold flights and during irregular operations.
  • •Perform passenger check-in, seat assignment (except curbside), rectify oversold seats, and issue upgrades.
  • •Operate gate reader/scanner and perform boarding/deplaning support, including announcements and boarding pass/ticket verification.
  • •Provide customer service, including special assistance/unaccompanied minors support, and respond during security/emergency situations.

Pay and Benefits

Salary: USD 20.23 hourly
Perks:Health InsuranceDentalVision401kEmployee AssistancePet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be authorized to work in the U.S.
  • •FAA criminal background checks for unescorted access privileges (SIDA), if applicable.
  • •Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
  • •Working knowledge of Sabre or another Passenger Service System (preferred).
Education:High School
Skills:Customer serviceProfessional communicationAttention to detailAbility to follow proceduresReliable attendance
Tech Stack:SabrePassenger Service System

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:FAA criminal background checks (SIDA)

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn