Principal Engineer, Service Delivery

Dell
Jakarta
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 7-8 yearsSkills: ["Communication","Presentation skills","Stakeholder management","Problem resolution","Reliability improvement"]

Design and deliver advanced service delivery solutions for Dell Technologies customers, ensuring lifecycle delivery costs meet or beat contracted SLA targets. Coordinate technical solution team activities, provide complex metrics and reporting to stakeholders, and proactively identify and resolve issues to prevent customer impact. Drive continuous improvement, support documentation and handover materials, and help uncover opportunities for growth and innovation while partnering with sales and global services teams.

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FursaFursa
Dell
Dell
4 days ago

Principal Engineer, Service Delivery

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Last checked: 23 hours agoStatus: Live

Job Summary

Design and deliver advanced service delivery solutions for Dell Technologies customers, ensuring lifecycle delivery costs meet or beat contracted SLA targets. Coordinate technical solution team activities, provide complex metrics and reporting to stakeholders, and proactively identify and resolve issues to prevent customer impact. Drive continuous improvement, support documentation and handover materials, and help uncover opportunities for growth and innovation while partnering with sales and global services teams.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Ensure full lifecycle delivery costs are within or better than contracted delivery costs per the service level agreement.
  • •Coordinate technical solution team activities to meet contract obligations and provide complex metrics and reporting to stakeholders.
  • •Proactively identify potential issues and drive resolution to avoid customer impact and enable continuous improvement.
  • •Identify opportunities for growth and innovation.
  • •Build and sustain effective communications with stakeholders and cross-functional teams to maximize customer experience and relationships.

Key Requirements

  • •Strong foundation in major OS including Windows, Linux, OpenShift, and VMware; exposure to Nvidia products such as BCM and Spectrum Switches is an advantage.
  • •Knowledge of Dell Backup products such as Networker, PPDM, and Data Domain is an advantage.
  • •Knowledge in Kubernetes is a big advantage; ability to perform hardware installation is an added advantage.
  • •Good communication and presentation skills, with strong command in both English and Bahasa Indonesia.
  • •Flexibility to perform tasks out of office hours.
Experience:7-8 yearsEnterprise infrastructure
Skills:CommunicationPresentation skillsStakeholder managementProblem resolutionReliability improvement
Languages:EnglishBahasa Indonesia
Tech Stack:WindowsLinuxOpenShiftVMwareNvidiaBCMSpectrum SwitchesDell BackupNetworkerPPDMData DomainKubernetesHardware installationPowerMaxPowerstorePowerscaleConnectrixPoweredgeGenAiDell Networking Switches (L2)

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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