Principal Engineer, Service Delivery

Dell
Jakarta
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Stakeholder communication","Problem resolution","Continuous improvement","Customer focus","Cross-functional collaboration"]

Design and deliver advanced solutions for enterprise customers in Service Delivery, automating operations and improving reliability. Coordinate technical solution delivery to meet service-level agreements, track complex metrics and reporting, and proactively identify issues to avoid customer impact. Drive continuous improvement, growth, and innovation while maintaining strong cross-functional stakeholder communications to maximize customer experience. Based in Jakarta, Indonesia with high travel across SEA.

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FursaFursa
Dell
Dell
1 month ago

Principal Engineer, Service Delivery

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Last checked: 8 hours agoStatus: Live

Job Summary

Design and deliver advanced solutions for enterprise customers in Service Delivery, automating operations and improving reliability. Coordinate technical solution delivery to meet service-level agreements, track complex metrics and reporting, and proactively identify issues to avoid customer impact. Drive continuous improvement, growth, and innovation while maintaining strong cross-functional stakeholder communications to maximize customer experience. Based in Jakarta, Indonesia with high travel across SEA.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Design and deliver advanced solutions, automate operations, and improve reliability.
  • •Ensure full life cycle delivery costs are within or better than contracted service-level agreement costs.
  • •Coordinate technical solution team activities to meet contract obligations and provide complex metrics and reporting.
  • •Proactively identify potential issues, drive resolutions, and avoid customer impact while enabling continuous improvement.
  • •Create documentation and handover materials for sustained success; identify growth and innovation opportunities.
Travel: High travel

Key Requirements

  • •Experience handling installation of air-cooled and/or liquid-cooled racks.
  • •Perform rack/stack/power-on/firmware upgrades for AI servers (Dell/SuperMicro/Lenovo/HPE).
  • •Perform rack/stack/power-on/firmware upgrades for network switches (Dell/Nvidia/Arista/Cisco).
  • •Run GPU diagnostics and configure L2/L3 networking using Sonic OS (Dell/Nvidia), including Leaf/Spine with Nvidia Spectrum switches/Cumulus OS.
  • •7-8 years of exposure in project deployment or management of enterprise infrastructures; travel across SEA required.
Experience:Enterprise infrastructure
Skills:Stakeholder communicationProblem resolutionContinuous improvementCustomer focusCross-functional collaboration
Tech Stack:KubernetesUbuntuOpenShiftSonic OSNvidia SpectrumCumulus OSInfiniBandGPU diagnosticsAI serversDellEMC PowerMaxPowerstorePowerscaleConnectrixPoweredgeDell Networking SwitchesECSNvidia SwitchesDell NetworkingAir-cooled racksLiquid-cooled racks

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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