Senior Manager, Product Management - US Card Core Platforms & Servicing

Discover Financial
Virginia, Richmond, Chicago, New York
Workplace: OnsiteFull timeUSD 200,700 - 229,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Customer-centric mindset","Stakeholder alignment","Data-driven decision making","Strategic leadership","Mentoring"]

Lead product strategy, roadmap, and execution for Capital One’s US Card core ecosystems within Customer Services & Strategy. Drive modernization across recoveries platforms, an AI-leveraged agent and customer assist “source of truth,” credit bureau disputes, and GenAI servicing automation. Partner with engineering and architecture to shape sustainable technical end-states, define customer-back discovery, own KPIs and financial value, and mentor a high-performing product team.

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Discover Financial
Discover Financial
1 month ago

Senior Manager, Product Management - US Card Core Platforms & Servicing

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Job Summary

Lead product strategy, roadmap, and execution for Capital One’s US Card core ecosystems within Customer Services & Strategy. Drive modernization across recoveries platforms, an AI-leveraged agent and customer assist “source of truth,” credit bureau disputes, and GenAI servicing automation. Partner with engineering and architecture to shape sustainable technical end-states, define customer-back discovery, own KPIs and financial value, and mentor a high-performing product team.
Location: Virginia, Richmond, Chicago, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead customer discovery to cultivate a customer-back mindset and align cross-functional stakeholders around complex problem statements.
  • •Own the end-to-end product roadmap and financial impacts, refining investment decisions, mitigating risks, and establishing robust KPIs.
  • •Collaborate with engineering and architecture to influence sustainable end-state technical architecture, balancing trade-offs with long-term scalability.
  • •Formulate and articulate a long-term product vision, serving as a trusted advisor to executive and partner teams while coaching and retaining product talent.
  • •Drive major initiatives across core platforms, including recoveries modernization, an AI-leveraged agent/customer assist platform, credit bureau disputes delivery, and automated validation for GenAI servicing.

Pay and Benefits

Salary: USD 200,700 - 229,100 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science/Engineering, Software Engineering, Information Systems) or Business/Marketing, or a Bachelor’s degree in any field with at least 4 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
  • •Lead customer discovery using qualitative and quantitative research to define complex problem statements and align stakeholders.
  • •Own end-to-end product roadmap outcomes and financial impacts using data-driven insights, risk mitigation, and KPI measurement.
  • •Partner with engineering and architecture to influence sustainable end-state technical architecture and ensure security, resilience, and performance standards.
Experience:4+ years
Education:Bachelor's in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing
Skills:Customer-centric mindsetStakeholder alignmentData-driven decision makingStrategic leadershipMentoring
Tech Stack:AIGenAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn