Global Product Support (YTG)

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Problem-solving","Communication","Interpersonal skills","Informal guidance","Independent learning"]

Support customers with moderate-to-high difficulty equipment software and systems issues. Analyze, investigate, and resolve high-value problems, systemic bugs, and software failures, providing customer support through a software ticketing system. Assist field engineers by analyzing issues from customer tools and deliver updates and reports. Create and verify software change notifications and feature procedures, contribute to software specs/design reviews, and train junior engineers and customers on technical software products and systems issues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
3 days ago

Global Product Support (YTG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support customers with moderate-to-high difficulty equipment software and systems issues. Analyze, investigate, and resolve high-value problems, systemic bugs, and software failures, providing customer support through a software ticketing system. Assist field engineers by analyzing issues from customer tools and deliver updates and reports. Create and verify software change notifications and feature procedures, contribute to software specs/design reviews, and train junior engineers and customers on technical software products and systems issues.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Analyze, research, and collaborate to resolve equipment software application and systems issues of moderate/high difficulty.
  • •Provide customer software support via a software ticketing system.
  • •Assist in analysis of software issues reported by field engineers and deliver updates and reports to managers and stakeholders.
  • •Create, test, and verify software change notifications and key feature procedures for product software.
  • •Develop customer-focused feature documentation and participate in software specification/design, testing, and documentation reviews as needed.
Travel: Extensive travel

Pay and Benefits

Perks:Travel AllowanceLearning BudgetEmployee Assistance

Key Requirements

  • •Demonstrate higher-level knowledge and skills within your discipline to solve moderately complex technical problems.
  • •Independently investigate and learn customer high-value problems, systemic bugs, or software failures.
  • •Provide customer software support through a software ticketing system.
  • •Explain complex information clearly in straightforward situations.
  • •Provide informal guidance and help train junior team members, procedures, and product operation.
Skills:Problem-solvingCommunicationInterpersonal skillsInformal guidanceIndependent learning

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor