Zendesk

4 weeks ago

Director, Sales Operations (Planning)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead territory planning operations and quota strategy for a global go-to-market organization. Operationalize GTM strategy by co-owning annual planning, designing scalable operating models, and ensuring accurate execution between Field Sales Operations and worldwide Sales Planning. Partner across Sales, Marketing, Customer Success, and Finance to drive governance, remove bottlenecks, improve planning tools, and synthesize insights for executive reviews while resolving disputes and managing change.

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Seniority: Director level

Key Responsibilities

•Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment.
•Lead territory realignment, market expansion initiatives, and GTM process redesign to improve planning accuracy and operational excellence.
•Establish global quota allocation strategy and align regional operations on quota structures.
•Maintain documentation of planning assumptions, model inputs, and decision rationale to support auditability and continuous learning.
•Serve as a subject-matter expert on territory planning, dispute resolution, and change management; improve planning tools, templates, and processes.

Pay and Benefits

Salary: USD 174,000 - 262,000 annually

Key Requirements

•8–12+ years of experience in Sales/GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
•Deep expertise in territory modeling and quota setting methodologies.
•Experience owning/co-leading an annual GTM planning cycle (target-setting, segmentation, coverage design).
•Strong analytical and financial skills, including revenue scenario modeling and comfort with BI tools and large datasets.
•Experience driving cross-functional alignment and influencing across stakeholders in a global, matrixed organization; tools familiarity with listed platforms is preferred.

Experience:8-12 years

Skills:Data-driven decision makingAnalytical thinkingCross-functional collaborationFinancial modelingExecutive communication

Tech Stack:GeminiClaudeGenAISalesforceXactlyTableauClariExcelGoogle Sheets

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

4 weeks ago

Director, Sales Operations (Planning)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Seniority: Director level

Key Responsibilities

•Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment.
•Lead territory realignment, market expansion initiatives, and GTM process redesign to improve planning accuracy and operational excellence.
•Establish global quota allocation strategy and align regional operations on quota structures.
•Maintain documentation of planning assumptions, model inputs, and decision rationale to support auditability and continuous learning.
•Serve as a subject-matter expert on territory planning, dispute resolution, and change management; improve planning tools, templates, and processes.

Pay and Benefits

Salary: USD 174,000 - 262,000 annually

Key Requirements

•8–12+ years of experience in Sales/GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
•Deep expertise in territory modeling and quota setting methodologies.
•Experience owning/co-leading an annual GTM planning cycle (target-setting, segmentation, coverage design).
•Strong analytical and financial skills, including revenue scenario modeling and comfort with BI tools and large datasets.
•Experience driving cross-functional alignment and influencing across stakeholders in a global, matrixed organization; tools familiarity with listed platforms is preferred.

Experience:8-12 years

Skills:Data-driven decision makingAnalytical thinkingCross-functional collaborationFinancial modelingExecutive communication

Tech Stack:GeminiClaudeGenAISalesforceXactlyTableauClariExcelGoogle Sheets

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor