Director, Sales Operations (Planning)

Zendesk
Texas
Workplace: RemoteFull timeUSD 174,000 - 262,000 annuallyFunction: Revenue Operations (RevOps)Experience: 8-12 yearsSkills: ["Data-driven decision making","Analytical thinking","Cross-functional collaboration","Financial modeling","Executive communication"]

Lead territory planning operations and quota strategy for a global go-to-market organization. Operationalize GTM strategy by co-owning annual planning, designing scalable operating models, and ensuring accurate execution between Field Sales Operations and worldwide Sales Planning. Partner across Sales, Marketing, Customer Success, and Finance to drive governance, remove bottlenecks, improve planning tools, and synthesize insights for executive reviews while resolving disputes and managing change.

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FursaFursa
Zendesk
Zendesk
2 months ago

Director, Sales Operations (Planning)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Lead territory planning operations and quota strategy for a global go-to-market organization. Operationalize GTM strategy by co-owning annual planning, designing scalable operating models, and ensuring accurate execution between Field Sales Operations and worldwide Sales Planning. Partner across Sales, Marketing, Customer Success, and Finance to drive governance, remove bottlenecks, improve planning tools, and synthesize insights for executive reviews while resolving disputes and managing change.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Director level

Key Responsibilities

  • •Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment.
  • •Lead territory realignment, market expansion initiatives, and GTM process redesign to improve planning accuracy and operational excellence.
  • •Establish global quota allocation strategy and align regional operations on quota structures.
  • •Maintain documentation of planning assumptions, model inputs, and decision rationale to support auditability and continuous learning.
  • •Serve as a subject-matter expert on territory planning, dispute resolution, and change management; improve planning tools, templates, and processes.

Pay and Benefits

Salary: USD 174,000 - 262,000 annually

Key Requirements

  • •8–12+ years of experience in Sales/GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
  • •Deep expertise in territory modeling and quota setting methodologies.
  • •Experience owning/co-leading an annual GTM planning cycle (target-setting, segmentation, coverage design).
  • •Strong analytical and financial skills, including revenue scenario modeling and comfort with BI tools and large datasets.
  • •Experience driving cross-functional alignment and influencing across stakeholders in a global, matrixed organization; tools familiarity with listed platforms is preferred.
Experience:8-12 years
Skills:Data-driven decision makingAnalytical thinkingCross-functional collaborationFinancial modelingExecutive communication
Tech Stack:GeminiClaudeGenAISalesforceXactlyTableauClariExcelGoogle Sheets

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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