Figma

1 month ago

Onboarding Manager, Customer Experience (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead and own the onboarding journey for Figma’s largest customers, coordinating with Sales, Marketing, and Product Support to ensure a smooth handoff, successful onboarding, and measurable value realization. Build cross-functional relationships, develop enabling content, and report on onboarding metrics to identify product opportunities and improve customer outcomes.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
•Partner closely with Account Executives to ensure smooth customer handoff experience
•Understand customer goals and successfully manage their onboarding timeline towards value
•Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
•Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities

Key Requirements

•3+ years of B2B SaaS experience in a customer-facing role working with technical products
•Track record of juggling multiple customer projects concurrently with strong organizational and project management skills
•Fluency in Japanese and English across written and verbal communication
•Demonstrated ability to build and maintain relationships with customers across a range of roles and seniority levels
•Demonstrated ability to navigate complex business and technical environments with a consultative approach

Experience:3+ yearsSaaSB2BCustomer-facingJapaneseEnglish

Skills:CommunicationRelationship-buildingOrganizationProject managementCollaboration

Languages:EnglishJapanese

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

1 month ago

Onboarding Manager, Customer Experience (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
•Partner closely with Account Executives to ensure smooth customer handoff experience
•Understand customer goals and successfully manage their onboarding timeline towards value
•Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
•Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities

Key Requirements

•3+ years of B2B SaaS experience in a customer-facing role working with technical products
•Track record of juggling multiple customer projects concurrently with strong organizational and project management skills
•Fluency in Japanese and English across written and verbal communication
•Demonstrated ability to build and maintain relationships with customers across a range of roles and seniority levels
•Demonstrated ability to navigate complex business and technical environments with a consultative approach

Experience:3+ yearsSaaSB2BCustomer-facingJapaneseEnglish

Skills:CommunicationRelationship-buildingOrganizationProject managementCollaboration

Languages:EnglishJapanese

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn