Sr Project Manager Partner Experience MX

Delivery Hero
Barcelona
Full timeFunction: Program & Project Management (PMO)Experience: 2-4 yearsEducation: bachelorsSkills: ["Analytical","Data-driven","Stakeholder management","Organizational skills","Project management"]

Own end-to-end optimization projects for global Partner Support operations and improve the partner journey across support channels. Use data deep dives to find operational gaps, prioritize initiatives by impact, and drive improvements in key metrics like contact ratio, partner satisfaction, churn, and service-related costs. Partner closely with Commercial and cross-functional teams to align processes with business needs, scale solutions across markets, and maintain structure in a complex, multi-stakeholder environment.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Sr Project Manager Partner Experience MX

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Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end optimization projects for global Partner Support operations and improve the partner journey across support channels. Use data deep dives to find operational gaps, prioritize initiatives by impact, and drive improvements in key metrics like contact ratio, partner satisfaction, churn, and service-related costs. Partner closely with Commercial and cross-functional teams to align processes with business needs, scale solutions across markets, and maintain structure in a complex, multi-stakeholder environment.
Location: Barcelona
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Identify operational improvement opportunities by analyzing service performance data and uncovering inefficiencies and root causes across markets.
  • •Prioritize initiatives based on potential impact to key business metrics, balancing data, business context, and effort.
  • •Lead strategic KR initiatives to improve partner satisfaction, contact ratio, service-related costs, and partner churn.
  • •Drive optimization projects end-to-end, from problem identification and hypothesis validation through execution, rollout, and impact tracking.
  • •Develop and optimize partner and agent experience operational processes, including self-service improvements across HelpCenter and Partner Support flows.

Key Requirements

  • •2–4 years of experience in project management, consulting, operations, or similar roles in fast-paced environments.
  • •Bachelor’s degree in Engineering, Business, or a related field.
  • •Fluent English.
  • •Strong analytical and data-driven mindset with ability to query/analyze data and translate insights into operational improvements.
  • •Exceptional organizational, prioritization, and stakeholder management skills to coordinate multiple teams and drive decisions.
Experience:2-4 years
Education:Bachelor's in Engineering, Business or related field
Skills:AnalyticalData-drivenStakeholder managementOrganizational skillsProject management
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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