Customer Engineer

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Mentoring","Troubleshooting","Problem-solving"]

Serve as the direct liaison with customers to install, maintain, and upgrade Applied Materials’ semiconductor and display equipment in Shenzhen. Use basic diagnostic techniques and digital analytics to troubleshoot technical issues, perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and coordinate with customers to keep operations running smoothly. You’ll also collaborate with senior engineers, mentor junior team members, and help deliver exceptional service.

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Applied Materials
Applied Materials
3 months ago

Customer Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade Applied Materials’ semiconductor and display equipment in Shenzhen. Use basic diagnostic techniques and digital analytics to troubleshoot technical issues, perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and coordinate with customers to keep operations running smoothly. You’ll also collaborate with senior engineers, mentor junior team members, and help deliver exceptional service.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment issues and address technical problems with assistance as needed.
  • •Collaborate with senior engineers and/or customers to understand roadmaps, process flows, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: Low travel

Key Requirements

  • •Completion of an associate degree, military technical training, field service experience, or a trade certification.
  • •4-7 years of work experience in the semiconductor industry or another equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationMentoringTroubleshootingProblem-solving
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersPneumaticsHydraulicsVacuumPlasmaThermodynamicsHand tools

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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