Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Patience","Organizational skills","Problem-solving","Conflict-resolution"]

Assist customers across phone, email, chat, and other channels by answering inquiries, providing accurate information, and resolving complaints professionally. Process customer requests such as orders, returns, refunds, and exchanges, and follow up to ensure issues are fully resolved. Maintain detailed interaction records, escalate complex cases when needed, and collaborate with other departments to improve service delivery and customer experience.

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FursaFursa
Qureos
Qureos
1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Assist customers across phone, email, chat, and other channels by answering inquiries, providing accurate information, and resolving complaints professionally. Process customer requests such as orders, returns, refunds, and exchanges, and follow up to ensure issues are fully resolved. Maintain detailed interaction records, escalate complex cases when needed, and collaborate with other departments to improve service delivery and customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by phone, email, chat, and other communication channels.
  • •Provide accurate information about products, services, orders, and company policies.
  • •Resolve customer complaints and concerns promptly and professionally.
  • •Process orders, returns, refunds, exchanges, and other customer requests.
  • •Maintain accurate records, follow up on issues, and escalate complex cases when necessary.

Key Requirements

  • •High school diploma or equivalent (additional education is an advantage).
  • •Previous customer service or related experience is preferred.
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving and conflict-resolution abilities.
  • •Good computer skills and familiarity with email, chat, and customer service systems.
Education:High School
Skills:CommunicationPatienceOrganizational skillsProblem-solvingConflict-resolution

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn