Clinical Associate

Heidi Health
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Problem-solving","Customer focus","Training"]

Operational, clinician-facing role within Customer Success tasked with onboarding, implementing, and embedding Heidi into clinical workflows across diverse care settings. You’ll travel to customer sites for rollouts, train users, tailor templates, and translate real-world clinical practices into best-practice guidance to enable enterprise deployments and rapid adoption of Heidi’s care platform.

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Heidi Health
Heidi Health
6 months ago

Clinical Associate

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Last checked: 3 hours agoStatus: Live

Job Summary

Operational, clinician-facing role within Customer Success tasked with onboarding, implementing, and embedding Heidi into clinical workflows across diverse care settings. You’ll travel to customer sites for rollouts, train users, tailor templates, and translate real-world clinical practices into best-practice guidance to enable enterprise deployments and rapid adoption of Heidi’s care platform.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Onboard and support onboarding across new and existing customers, partnering with Customer Success Managers and Clinical Template Officers.
  • •Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows.
  • •Deliver and support training sessions for clinicians and operational staff, both live and asynchronously.
  • •Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker.
  • •Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice.
Travel: Medium travel

Pay and Benefits

Perks:EquityWellness StipendGym MembershipBirthday Off

Key Requirements

  • •Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health).
  • •Strong interest in healthtech, AI, and improving clinical workflows.
  • •Clear, confident communicator with the ability to explain clinical concepts simply and practically.
  • •Organised and reliable, able to manage multiple onboarding tasks and support requests.
  • •Comfortable learning new tools and working in a fast-moving, ambiguous environment.
Experience:HealthcareHealthtech
Skills:CommunicationOrganizationProblem-solvingCustomer focusTraining
Tech Stack:CRMAI

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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