Onsite Maintenance Technician

Avi-spl
New York
Workplace: OnsiteFull timeUSD 34 - 39 hourlyFunction: IT Support & HelpdeskExperience: 4+ yearsEducation: bachelorsSkills: ["Troubleshooting","Analytical","Organizational","Customer service","Written communication","Verbal communication"]

Coordinate daily onsite AV/IT Technology Support Services as the Level 2 technical escalation point for classroom, conference room, collaboration, audiovisual, and endpoint technologies. Provide advanced troubleshooting and readiness support, deliver white-glove executive meeting coverage, maintain operational documentation and SOPs, mentor Level 1 technicians, and partner with technology teams and vendors on deployments, refreshes, testing, and continuous improvement.

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FursaFursa
Avi-spl
Avi-spl
12 hours ago

Onsite Maintenance Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Coordinate daily onsite AV/IT Technology Support Services as the Level 2 technical escalation point for classroom, conference room, collaboration, audiovisual, and endpoint technologies. Provide advanced troubleshooting and readiness support, deliver white-glove executive meeting coverage, maintain operational documentation and SOPs, mentor Level 1 technicians, and partner with technology teams and vendors on deployments, refreshes, testing, and continuous improvement.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Coordinate daily onsite AV/IT Support activities and establish operational priorities.
  • •Serve as the primary technical escalation point for complex classroom, conference room, collaboration, audiovisual, and endpoint technology issues.
  • •Support Microsoft Teams Rooms, Zoom Rooms, Logitech collaboration technologies, Crestron room control technologies, and other approved audiovisual systems.
  • •Provide advanced technical support for Windows, macOS, Microsoft 365, endpoint devices, peripherals, and approved mobile technologies.
  • •Mentor and provide technical guidance to AV/IT Support Technicians – Level 1 while maintaining operational documentation, SOPs, and knowledge base articles.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 39 hourly
Perks:VisionDentalPaid Leave

Key Requirements

  • •Bachelor's degree in Information Technology, Audiovisual Technology, Computer Science, or a related discipline, or equivalent education and experience.
  • •4+ years supporting audiovisual systems, collaboration technologies, endpoint technologies, or customer-facing technical support services.
  • •Previous experience providing technical leadership or coordinating technical support activities.
  • •Experience supporting classroom, conference room, and collaboration technologies.
  • •Experience supporting Microsoft Teams Rooms, Zoom Rooms, Windows and macOS, and Microsoft 365 applications/services.
Experience:4+ years
Education:Bachelor's in Information Technology, Audiovisual Technology, Computer Science, or a related discipline
Skills:TroubleshootingAnalyticalOrganizationalCustomer serviceWritten communicationVerbal communication
Certifications:ITIL Foundation
Tech Stack:Microsoft Teams RoomsZoom RoomsLogitech collaboration technologiesCrestron room control technologiesWindowsMacOSMicrosoft 365ServiceNowIT Service Management

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn