SRS Distribution

2 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Customer Service Representative role focused on delivering outstanding service to walk-in and remote customers, handling inquiries, and supporting sales growth. Works with sales, drivers, and warehouse teams in a fast-paced on-site Middletown office, using CRM and ERP systems, with bilingual English/Spanish communication and growth opportunities in sales or management.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Engage walk-in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manage phone inquiries professionally, process transactions in the ERP system, and identify new opportunities to contribute to sales growth.
•Uphold company values, ensure compliance, and use bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDentalVisionLife InsuranceDisability

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Authorized to work in the U.S. without sponsorship.
•Bilingual (English/Spanish) preferred.
•Intermediate ERP system skills for transaction management and experience in B2B relationship management within building materials distribution.

Experience:Building materials distribution

Education:High School

Skills:CommunicationTeamworkProblem-solvingCustomer focusSales orientation

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

2 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Engage walk-in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manage phone inquiries professionally, process transactions in the ERP system, and identify new opportunities to contribute to sales growth.
•Uphold company values, ensure compliance, and use bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDentalVisionLife InsuranceDisability

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Authorized to work in the U.S. without sponsorship.
•Bilingual (English/Spanish) preferred.
•Intermediate ERP system skills for transaction management and experience in B2B relationship management within building materials distribution.

Experience:Building materials distribution

Education:High School

Skills:CommunicationTeamworkProblem-solvingCustomer focusSales orientation

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn