Customer Service Representative

SRS Distribution
Ohio
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Teamwork","Problem-solving","Customer focus","Sales orientation"]

Customer Service Representative role focused on delivering outstanding service to walk-in and remote customers, handling inquiries, and supporting sales growth. Works with sales, drivers, and warehouse teams in a fast-paced on-site Middletown office, using CRM and ERP systems, with bilingual English/Spanish communication and growth opportunities in sales or management.

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SRS Distribution
SRS Distribution
4 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Customer Service Representative role focused on delivering outstanding service to walk-in and remote customers, handling inquiries, and supporting sales growth. Works with sales, drivers, and warehouse teams in a fast-paced on-site Middletown office, using CRM and ERP systems, with bilingual English/Spanish communication and growth opportunities in sales or management.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding service by handling inquiries and complaints via phone, email, and in-person.
  • •Provide product information, resolve issues efficiently, and maintain accurate customer records.
  • •Engage walk-in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
  • •Manage phone inquiries professionally, process transactions in the ERP system, and identify new opportunities to contribute to sales growth.
  • •Uphold company values, ensure compliance, and use bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDentalVisionLife InsuranceDisability

Key Requirements

  • •Proven customer service and phone handling experience with active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Authorized to work in the U.S. without sponsorship.
  • •Bilingual (English/Spanish) preferred.
  • •Intermediate ERP system skills for transaction management and experience in B2B relationship management within building materials distribution.
Experience:Building materials distribution
Education:High School
Skills:CommunicationTeamworkProblem-solvingCustomer focusSales orientation
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn