Sysdig Cloud

1 week ago

Senior Customer Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own strategic, executive-level relationships for enterprise and high-value customers, aligning business goals with Sysdig’s technical capabilities. Lead Success Planning, Outcome Mapping, and Customer Business Reviews while proactively identifying risks and optimization opportunities. Deliver hands-on workshops, support renewal and expansion by demonstrating measurable value, and partner cross-functionally with Product, Engineering, Support, and Professional Services. Mentor junior CSMs/CSEs and contribute to best practices across the customer lifecycle.

Location: North Carolina, Georgia, Virginia, Pennsylvania, Florida

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own executive-level relationships and strategic engagement for enterprise and high-value customer portfolios.
•Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
•Drive success planning and outcome mapping to align customer business goals with Sysdig’s technical capabilities.
•Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
•Identify and mitigate account risk using health monitoring and technical diagnostics, and support renewals/expansion through value realization.

Pay and Benefits

Salary: USD 130,000 - 163,000 annually

Perks:401kHealth InsuranceMaternity LeaveParental Leave

Key Requirements

•5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting in a SaaS or cybersecurity company.
•Proven experience managing enterprise customer relationships and navigating complex organizations.
•Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
•Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
•Experience with scripting and API integration to support and troubleshoot technical solutions.

Experience:5+ yearsSaaSCybersecurityCloud security

Skills:Executive communicationStakeholder managementConsultative mindsetPresentation skillsCustomer empathy

Certifications:CKADCKACKS

Tech Stack:KubernetesAWSAzureGCPLinuxHelmTerraformDevSecOpsFalcoAPI integrationContainer based solutions

Company Brief

Sysdig Cloud

Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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Sysdig Cloud

1 week ago

Senior Customer Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: North Carolina, Georgia, Virginia, Pennsylvania, Florida

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own executive-level relationships and strategic engagement for enterprise and high-value customer portfolios.
•Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
•Drive success planning and outcome mapping to align customer business goals with Sysdig’s technical capabilities.
•Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
•Identify and mitigate account risk using health monitoring and technical diagnostics, and support renewals/expansion through value realization.

Pay and Benefits

Salary: USD 130,000 - 163,000 annually

Perks:401kHealth InsuranceMaternity LeaveParental Leave

Key Requirements

•5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting in a SaaS or cybersecurity company.
•Proven experience managing enterprise customer relationships and navigating complex organizations.
•Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
•Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
•Experience with scripting and API integration to support and troubleshoot technical solutions.

Experience:5+ yearsSaaSCybersecurityCloud security

Skills:Executive communicationStakeholder managementConsultative mindsetPresentation skillsCustomer empathy

Certifications:CKADCKACKS

Tech Stack:KubernetesAWSAzureGCPLinuxHelmTerraformDevSecOpsFalcoAPI integrationContainer based solutions

Company Brief

Sysdig Cloud

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn