Senior Customer Solutions Engineer

Sysdig Cloud
North Carolina, Georgia, Virginia, Pennsylvania, Florida
Workplace: RemoteFull timeUSD 130,000 - 163,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Executive communication","Stakeholder management","Consultative mindset","Presentation skills","Customer empathy"]

Own strategic, executive-level relationships for enterprise and high-value customers, aligning business goals with Sysdig’s technical capabilities. Lead Success Planning, Outcome Mapping, and Customer Business Reviews while proactively identifying risks and optimization opportunities. Deliver hands-on workshops, support renewal and expansion by demonstrating measurable value, and partner cross-functionally with Product, Engineering, Support, and Professional Services. Mentor junior CSMs/CSEs and contribute to best practices across the customer lifecycle.

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FursaFursa
Sysdig Cloud
Sysdig Cloud
1 month ago

Senior Customer Solutions Engineer

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Job Summary

Own strategic, executive-level relationships for enterprise and high-value customers, aligning business goals with Sysdig’s technical capabilities. Lead Success Planning, Outcome Mapping, and Customer Business Reviews while proactively identifying risks and optimization opportunities. Deliver hands-on workshops, support renewal and expansion by demonstrating measurable value, and partner cross-functionally with Product, Engineering, Support, and Professional Services. Mentor junior CSMs/CSEs and contribute to best practices across the customer lifecycle.
Location: North Carolina, Georgia, Virginia, Pennsylvania, Florida
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own executive-level relationships and strategic engagement for enterprise and high-value customer portfolios.
  • •Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
  • •Drive success planning and outcome mapping to align customer business goals with Sysdig’s technical capabilities.
  • •Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
  • •Identify and mitigate account risk using health monitoring and technical diagnostics, and support renewals/expansion through value realization.

Pay and Benefits

Salary: USD 130,000 - 163,000 annually
Perks:401kHealth InsuranceMaternity LeaveParental Leave

Key Requirements

  • •5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting in a SaaS or cybersecurity company.
  • •Proven experience managing enterprise customer relationships and navigating complex organizations.
  • •Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
  • •Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • •Experience with scripting and API integration to support and troubleshoot technical solutions.
Experience:5+ yearsSaaSCybersecurityCloud security
Skills:Executive communicationStakeholder managementConsultative mindsetPresentation skillsCustomer empathy
Certifications:CKADCKACKS
Tech Stack:KubernetesAWSAzureGCPLinuxHelmTerraformDevSecOpsFalcoAPI integrationContainer based solutions

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn