Assistant Experience Centre Manager

Miele
Australia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Communication","Relationship-building","Problem-solving"]

Lead day-to-day operations at Miele’s Experience Centre in South Melbourne alongside the Experience Centre Manager. Inspire and develop a retail team, drive sales performance against financial and customer experience targets, and deliver consultative customer conversations that resolve enquiries professionally. Oversee merchandising and presentation standards, coordinate premium in-store demonstrations with the Culinary Team, and build relationships with local partners and Miele Chartered Agents to drive referrals and continuous improvement.

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Miele
Miele
1 day ago

Assistant Experience Centre Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead day-to-day operations at Miele’s Experience Centre in South Melbourne alongside the Experience Centre Manager. Inspire and develop a retail team, drive sales performance against financial and customer experience targets, and deliver consultative customer conversations that resolve enquiries professionally. Oversee merchandising and presentation standards, coordinate premium in-store demonstrations with the Culinary Team, and build relationships with local partners and Miele Chartered Agents to drive referrals and continuous improvement.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Experience Centre Manager in leading, coaching and developing a high-performing retail team.
  • •Drive sales performance by motivating the team to achieve financial, service and customer experience targets.
  • •Deliver an exceptional customer journey through consultative sales conversations and professional resolution of customer enquiries.
  • •Oversee day-to-day centre operations, ensuring high standards of presentation, merchandising and operational excellence.
  • •Take ownership of centre operations including rostering, stock management, reporting and continuous improvement initiatives.

Pay and Benefits

Perks:Quarterly LeaveEmployee DiscountsFlu VaccinationsEmployee AssistanceWellness Stipend

Key Requirements

  • •Demonstrated retail leadership experience in a customer-focused environment.
  • •Proven ability to coach, motivate and develop high-performing teams.
  • •Strong commercial acumen with experience achieving sales and customer service targets.
  • •Exceptional communication, relationship-building, and problem-solving skills.
  • •Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience:RetailPremium retail
Skills:LeadershipCoachingCommunicationRelationship-buildingProblem-solving
Tech Stack:Microsoft OfficeRetail systems

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn