Adams Customer Service Engineer II

Cadence Design Systems
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Communication","Problem-solving","Self-organization","Teamwork","Customer focus"]

Provide advanced technical support for Cadence’s Adams software product line, helping customers resolve issues and ensuring satisfaction. Deliver product training and live demos, create customer-facing knowledge content, and engage with user communities and forums. Partner with sales, services, and R&D teams to share customer feedback and help improve products while meeting support KPIs for responsiveness and quality.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cadence Design Systems
Cadence Design Systems
1 month ago

Adams Customer Service Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced technical support for Cadence’s Adams software product line, helping customers resolve issues and ensuring satisfaction. Deliver product training and live demos, create customer-facing knowledge content, and engage with user communities and forums. Partner with sales, services, and R&D teams to share customer feedback and help improve products while meeting support KPIs for responsiveness and quality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support for Adams products, from basic inquiries to complex application issues.
  • •Deliver product training and live demos for customers.
  • •Create knowledge content such as how-to articles, videos, and presentations.
  • •Engage with the user community and forums.
  • •Collaborate with sales, services, and R&D teams to share feedback and improve products.

Key Requirements

  • •Master’s degree in Mechanical Engineering or a related field.
  • •Recent graduates are welcome; industry experience is a plus.
  • •Strong communication skills and the ability to simplify complex concepts.
  • •Good understanding of mechanical systems and basic automotive concepts.
  • •Eligible to work in the U.S.
Education:Master's in Mechanical Engineering
Skills:CommunicationProblem-solvingSelf-organizationTeamworkCustomer focus
Tech Stack:AdamsSimAcademyMBDFEAMSC NastranANSYSCADCATIACreoSolidWorksMATLABPythonC++

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Cadence Design Systems
Provides electronic design automation (EDA) software, IP, and services for semiconductor and systems companies to design, verify, and implement integrated circuits, systems-on-chip, and electronic systems across industries including communications, automotive, and consumer electronics.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1988
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor