Senior Product Manager

Retell AI
Redwood City
Workplace: OnsiteFull timeUSD 200,000 - 300,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Customer obsession","Cross-functional collaboration","Ownership","Execution","Bias toward action"]

Own end-to-end product areas for an AI-powered contact center platform, driving roadmaps, PRDs, and success metrics across voice agent behavior, onboarding, testing, and AI automation. Collaborate closely with engineering, design, and customers to translate real call-transcript insights into scalable solutions. Use competitive insights and customer validation (prototypes, betas) to ship fast, reliable experiences and continuously improve platform health.

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FursaFursa
Retell AI
Retell AI
1 month ago

Senior Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own end-to-end product areas for an AI-powered contact center platform, driving roadmaps, PRDs, and success metrics across voice agent behavior, onboarding, testing, and AI automation. Collaborate closely with engineering, design, and customers to translate real call-transcript insights into scalable solutions. Use competitive insights and customer validation (prototypes, betas) to ship fast, reliable experiences and continuously improve platform health.
Location: Redwood City
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own customer outcomes for core product areas including voice agent behavior, onboarding, testing, and AI-driven automation.
  • •Develop deep customer understanding by reviewing call transcripts and joining onboarding and support sessions to uncover needs and failure points.
  • •Author outcome-driven PRDs covering customer problems, requirements, end-to-end user journeys, and proposed solution concepts.
  • •Partner with engineering and design to design scalable solutions and shape end-to-end user experiences; incorporate tradeoff evaluation.
  • •Drive cross-functional execution with Sales, CX, and Customer Success to reflect buying signals and rollout needs in product priorities.

Pay and Benefits

Salary: USD 200,000 - 300,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDoordash CreditWellness StipendCommuter BenefitsPhone Reimbursement

Key Requirements

  • •5+ years of product management experience, ideally building B2B and product-led growth (PLG) products.
  • •Strong customer obsession, including regularly talking to users and turning feedback into action.
  • •Ability to write clear, outcome-driven PRDs and define roadmaps, requirements, and success metrics.
  • •Comfort operating in high-velocity startup environments with ambiguity and fast iteration.
  • •Experience working on AI products is a plus, with voice AI experience a strong advantage.
Experience:5+ yearsB2BProduct-led growthAI productsVoice AI
Skills:Customer obsessionCross-functional collaborationOwnershipExecutionBias toward action
Tech Stack:Voice AIReal-time audioTelephony workflowsAI-driven automationDeveloper tools

Eligibility

Visa:H-1BTNL-1E-3F-1O-1
Work Authorization:Sponsorship available.

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
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