Spend Operations Quality Control Specialist

Wise
Tallinn
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Analytical mindset","Attention to detail","Communication","Empathy","Project coordination"]

Ensure high-quality risk and compliance decisions across Spend Operations by performing regular quality reviews against regulatory standards, internal policies, and SLAs. Use AI-driven automation to deepen sample and data insights, investigate whether issues are one-offs or process gaps, and drive remediation with Training and Process Excellence. Track metrics, flag emerging risks, and provide empathetic, constructive feedback to specialists while protecting customers and reducing operational risk.

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FursaFursa
Wise
Wise
11 hours ago

Spend Operations Quality Control Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Ensure high-quality risk and compliance decisions across Spend Operations by performing regular quality reviews against regulatory standards, internal policies, and SLAs. Use AI-driven automation to deepen sample and data insights, investigate whether issues are one-offs or process gaps, and drive remediation with Training and Process Excellence. Track metrics, flag emerging risks, and provide empathetic, constructive feedback to specialists while protecting customers and reducing operational risk.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Perform regular, systematic quality reviews across workflows to meet regulatory standards, internal policies, and SLAs.
  • •Use and champion AI-driven automation tools to improve review samples and data insights.
  • •Investigate root causes of errors (one-off mistake, training gap, or broken process) and help remediate.
  • •Provide clear, constructive, and empathetic feedback to specialists and partner on remediation strategies.
  • •Track performance metrics and proactively flag emerging risks to leadership.

Pay and Benefits

Salary: EUR 2,600 monthly

Key Requirements

  • •Previous experience working in a Quality Assurance/Quality Control team, or at least 3 years in an operational specialist role with a heavy focus on quality testing and compliance.
  • •Comfortable using AI tools, automated testing scripts, and dashboards to analyze data and pull insights.
  • •Strong organizational and project-management coordination skills to drive process improvement and remediation initiatives.
  • •Excellent communication skills to collaborate with stakeholders across Operations, Risk, Compliance, and Process Excellence.
  • •Analytical mindset and strong attention to detail to ensure the team makes the right risk decisions.
Experience:FintechPaymentsCard paymentsFraud preventionCompliance
Skills:Analytical mindsetAttention to detailCommunicationEmpathyProject coordination
Languages:English
Tech Stack:AIAutomated testing scriptsDashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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