Mashreq

1 month ago

Virtual Relationship Senior Officer – TARU.Egypt-SMEs-NeoBiz.Retail Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage high-quality customer relationships within MashreqBank Egypt’s Egypt-SMEs-NeoBiz Retail Banking unit. Maintain portfolio quality, achieve non-financial targets, and ensure strict adherence to KYC/AML and governance standards. Collaborate with branches and central teams, handle inquiries, and support compliant commercial banking services for SME clients in Egypt.

Location: Egypt

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Banking, Lending & Credit

Seniority: Sr. Manager level

Key Responsibilities

•Maintain portfolio quality by ensuring timely updates of KYC, TL, and other governance aspects.
•Achieve non-financial targets through email and phone communication with customers.
•Adhere to KYC, AML, and product SOPs to prevent potential losses and ensure ethical practices.
•Ensure quality and soundness of the assigned platform/NEOBiz, including KYC reviews and anti-money laundering procedures.
•Promptly resolve referrals raised by internal teams and coordinate with customers for EDD queries.

Key Requirements

•University graduate with a finance, banking, or math background preferred.
•Minimum 1-3 years of experience in business banking, with excellent knowledge of products.
•Good understanding of compliance and AML regulations.
•Excellent oral and written communication skills, with a customer-focused approach.
•Proficiency in Microsoft Word, Excel, PowerPoint is essential.

Experience:1-3 yearsBankingRetail banking

Education:Bachelor's

Skills:CommunicationCustomer focusProblem-solvingAttention to detailTeam collaboration

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelPowerPoint

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Virtual Relationship Senior Officer – TARU.Egypt-SMEs-NeoBiz.Retail Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Banking, Lending & Credit

Seniority: Sr. Manager level

Key Responsibilities

•Maintain portfolio quality by ensuring timely updates of KYC, TL, and other governance aspects.
•Achieve non-financial targets through email and phone communication with customers.
•Adhere to KYC, AML, and product SOPs to prevent potential losses and ensure ethical practices.
•Ensure quality and soundness of the assigned platform/NEOBiz, including KYC reviews and anti-money laundering procedures.
•Promptly resolve referrals raised by internal teams and coordinate with customers for EDD queries.

Key Requirements

•University graduate with a finance, banking, or math background preferred.
•Minimum 1-3 years of experience in business banking, with excellent knowledge of products.
•Good understanding of compliance and AML regulations.
•Excellent oral and written communication skills, with a customer-focused approach.
•Proficiency in Microsoft Word, Excel, PowerPoint is essential.

Experience:1-3 yearsBankingRetail banking

Education:Bachelor's

Skills:CommunicationCustomer focusProblem-solvingAttention to detailTeam collaboration

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelPowerPoint

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor