Customer Service Advisor

Serve as the primary point of contact for service customers at Carvana dealerships for Chrysler, Dodge, Jeep, and Ram. Greet customers, consult on vehicle concerns, document issues on Repair Orders, and advise on recommended maintenance per OEM guidance and technician findings. Provide accurate cost and time estimates, coordinate with technicians and parts, follow warranty processes, and communicate repair status through completion and post-service satisfaction follow-up.