Depositor Services Processing & Support Specialist I

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Detail oriented","Communication","Organizational skills","Independent work","Teamwork"]

Process and maintain depositor services records and customer documents, including filing, research, and account maintenance. Support centralized tax workflows such as W-8/W-9 processing, interest remittance, IOTA/IOLTA, and ECIF duplicate suspect review by obtaining, validating, and keying data into online systems. Ensure accuracy, protect customer information, handle mail and storage, and provide top-tier internal/external support for customer profiles, reporting, and withholding questions.

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FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Depositor Services Processing & Support Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Process and maintain depositor services records and customer documents, including filing, research, and account maintenance. Support centralized tax workflows such as W-8/W-9 processing, interest remittance, IOTA/IOLTA, and ECIF duplicate suspect review by obtaining, validating, and keying data into online systems. Ensure accuracy, protect customer information, handle mail and storage, and provide top-tier internal/external support for customer profiles, reporting, and withholding questions.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Perform entry-level processing and storage duties for depositor support records/documents, including filing, research, and customer account maintenance.
  • •Process and review tax-related documents and functions (W-8s, W-9s, B-Notices, C-Notices, backup withholding, interest remittance, IOLTA remittance, and ECIF duplicate suspect review).
  • •Ensure accuracy and timely processing while maintaining service level agreements and productivity standards (e.g., envelope stuffing, branch capture bag handling, statement reconstructions).
  • •Protect customer information by following procedures and regulations while checking documents and system records to support other departments.
  • •Sort incoming/outgoing mail and keep documents organized in storage, using vendor systems for offsite storage as needed.

Key Requirements

  • •High school diploma or equivalent.
  • •2-4 years of professional experience.
  • •Experience filing and retrieving documents.
  • •Detail oriented with strong written and verbal communication.
  • •Proven computer and organizational skills, with ability to work independently and in a group environment.
Experience:2-4 yearsBankingDepositor services
Education:High School
Skills:Detail orientedCommunicationOrganizational skillsIndependent workTeamwork
Tech Stack:Online systems

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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