Staff Desktop Support Representative

Sunrun
United States
Workplace: RemoteFull time34.49 - 41.39Function: IT Support & HelpdeskSkills: ["Problem-solving","Collaboration","Documentation","Communication","Incident management"]

Provide expert application support for Salesforce, serving as a liaison between technical teams, business users, and stakeholders. Manage incidents and workflows using Jira and ServiceNow, monitor application performance, and ensure timely resolutions aligned with SLAs. Document support processes and troubleshooting procedures, collaborate with development teams on improvements, and handle critical escalations. Guide and mentor junior technicians to strengthen the application support function.

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Sunrun
Sunrun
3 days ago

Staff Desktop Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide expert application support for Salesforce, serving as a liaison between technical teams, business users, and stakeholders. Manage incidents and workflows using Jira and ServiceNow, monitor application performance, and ensure timely resolutions aligned with SLAs. Document support processes and troubleshooting procedures, collaborate with development teams on improvements, and handle critical escalations. Guide and mentor junior technicians to strengthen the application support function.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide expert-level troubleshooting, configuration, and resolution for Salesforce applications.
  • •Use Jira and ServiceNow to track issues, manage workflows, and ensure timely incident resolution.
  • •Collaborate with development teams to communicate support issues, contribute to system improvements, and escalate critical problems.
  • •Develop and maintain documentation for support processes, workflows, and troubleshooting procedures.
  • •Monitor application systems for performance and uptime, manage incoming support requests, and communicate with stakeholders.
Travel: Low travel

Pay and Benefits

Salary: 34.49 - 41.39

Key Requirements

  • •Advanced experience supporting Salesforce, including functionality, configurations, and integrations.
  • •Proficiency with Jira for issue tracking and workflow management.
  • •Hands-on experience with ServiceNow for ticketing, incident management, and service delivery.
  • •Strong ability to create clear, detailed documentation of support processes and procedures.
  • •Excellent communication skills with both technical and non-technical stakeholders, plus strong problem-solving skills.
Skills:Problem-solvingCollaborationDocumentationCommunicationIncident management
Certifications:Salesforce Admin Certification
Tech Stack:SalesforceJiraServiceNowAgile

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor