Sr Customer Service Order Management Rep

Trane Technologies
Charlotte
Workplace: OnsiteFull timeUSD 52,630 - 74,340 annuallyFunction: Customer Support (Service Desk)Experience: 5-7 yearsEducation: associatesSkills: ["Communication","Detail-oriented problem-solving","High-volume transaction management"]

Manage the end-to-end order journey from customer inquiry to post-delivery support, acting as the primary link between customers and the supply chain. Coordinate fulfillment and promise dates, resolve complex inquiries with cross-functional partners, and use Oracle plus sales communication tools to ensure accurate data integrity. Process claims and returns, serve as a first-line resource for product questions, and participate in MDI sessions to drive continuous improvements.

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FursaFursa
Trane Technologies
Trane Technologies
4 days ago

Sr Customer Service Order Management Rep

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage the end-to-end order journey from customer inquiry to post-delivery support, acting as the primary link between customers and the supply chain. Coordinate fulfillment and promise dates, resolve complex inquiries with cross-functional partners, and use Oracle plus sales communication tools to ensure accurate data integrity. Process claims and returns, serve as a first-line resource for product questions, and participate in MDI sessions to drive continuous improvements.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes.
  • •Manage the end-to-end flow from receipt to shipment, updating promise dates and monitoring progress through internal operating systems.
  • •Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries.
  • •Utilize Oracle and advanced sales communication tools to maintain data integrity and efficient order fulfillment.
  • •Process claims and returns, act as a first-line resource for product questions, and participate in MDI sessions to drive process improvements.

Pay and Benefits

Salary: USD 52,630 - 74,340 annually
Perks:Health InsuranceWellness StipendPaid LeavePaid Holidays401k MatchTuition AssistanceFertility CoverageAdoption Assistance

Key Requirements

  • •Associate degree in Business, Supply Chain, or Finance (required).
  • •Bachelor’s degree preferred.
  • •5–7 years of experience in customer service or account management, ideally in manufacturing or aftermarket environments.
  • •Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.
  • •Strong communication skills and ability to manage high-volume transactions in a fast-paced setting.
Experience:5-7 years
Education:Associate's in Business, Supply Chain, or Finance
Skills:CommunicationDetail-oriented problem-solvingHigh-volume transaction management
Tech Stack:OracleCRMERP

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn