Lead CSR / Teller - Pilsen East - Full Time

Fifth Third Bancorp
Chicago
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Initiative","Communication"]

Provide excellent customer service in complex CSR/Teller interactions, using independent judgment to address needs, follow policies, and ensure a positive customer experience. Deepen customer relationships by listening, guiding customers to the right financial partners, and following up to resolve questions. Handle cash operations, support daily office responsibilities, maintain required confidentiality, and collaborate with the Financial Center Manager to complete counts and FCA requests. Train newly hired representatives and support consultative referrals.

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Fifth Third Bancorp
Fifth Third Bancorp
5 days ago

Lead CSR / Teller - Pilsen East - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in complex CSR/Teller interactions, using independent judgment to address needs, follow policies, and ensure a positive customer experience. Deepen customer relationships by listening, guiding customers to the right financial partners, and following up to resolve questions. Handle cash operations, support daily office responsibilities, maintain required confidentiality, and collaborate with the Financial Center Manager to complete counts and FCA requests. Train newly hired representatives and support consultative referrals.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in all interactions, using independent judgment to handle complex CSR duties and elevate concerns.
  • •Listen to customers’ needs, ask questions, and guide them to appropriate business partners for consultative conversations.
  • •Maintain a position of trust by keeping customer business confidential and following the Bancorp Code of Conduct and ethics policies.
  • •Perform daily operations including cash balancing, ensuring monthly cash counts, and collaborating on monthly FCA requests.
  • •Support referrals by using retail products/services knowledge and appropriate tools to track referrals; assist training newly hired representatives.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience and ability to perform cash-handling responsibilities.
  • •In-depth knowledge of retail banking policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and maintain customer confidentiality.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in decision-making and problem resolution.
Experience:Consumer banking
Education:High School
Skills:Customer serviceConfidentialitySound judgmentInitiativeCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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