Technical Product Support (TPS) Engineer III - (E3)

Applied Materials
Oregon
Workplace: OnsiteFull timeUSD 96,000 - 132,000Function: Communications, PR & CommunitySkills: ["Problem-solving","Leadership","Interpersonal communication","Documentation"]

Provide technical product support for a specific customer, owning escalations, fleet performance, installations, upgrades, and improvement programs. Act as the intermediary and field escalation focal point between the customer and internal division teams, supporting installation, operation, calibration, service, and testing across Alpha and Beta sites. Review and initiate ECOs, generate and present performance data (e.g., MTBF/MTBI/availability), and create technical documentation and support plans.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

Technical Product Support (TPS) Engineer III - (E3)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide technical product support for a specific customer, owning escalations, fleet performance, installations, upgrades, and improvement programs. Act as the intermediary and field escalation focal point between the customer and internal division teams, supporting installation, operation, calibration, service, and testing across Alpha and Beta sites. Review and initiate ECOs, generate and present performance data (e.g., MTBF/MTBI/availability), and create technical documentation and support plans.
Location: Oregon
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
  • •Act as the intermediary field escalation focal point between the customer and internal engineering division by providing technical support and documentation.
  • •Deliver Alpha Site support and Beta Site support for installation, operation, calibration, service, and/or testing of new designs on engineering tools or customer tools.
  • •Initiate and review ECOs to ensure data supports fixes, and follow up with communication to the field.
  • •Generate and present system performance data (e.g., MTBF, MTBI, availability), plus process data and I/W spending analysis, and create/review support documentation.
Travel: Extensive travel

Pay and Benefits

Salary: USD 96,000 - 132,000

Key Requirements

  • •Demonstrate conceptual and practical expertise in technical support for a specific customer’s systems and equipment.
  • •Serve as an intermediary and field escalation focal point between the customer and internal division teams, providing technical support and documentation.
  • •Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware/process/software designs.
  • •Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware/software/processes on customer tools.
  • •Review/initiate ECOs and generate/present system performance metrics and related reporting (e.g., MTBF, MTBI, availability).
Experience:ElectronicsSemiconductorsEquipment support
Skills:Problem-solvingLeadershipInterpersonal communicationDocumentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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