Carpenter Technology

2 months ago

Manager I - Information Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead the design, development, implementation, and support of short- and medium-term IT solutions, aligning delivery with IT strategy, standards, and departmental goals. Manage service desk services and Level 2 support to meet SLA targets, oversee knowledge management, and drive operational improvements using ITSM reporting and KPI reviews. Partner with IT infrastructure leads, vendors, and internal teams to measure performance, improve processes, and support successful technology product delivery.

Location: Reading, Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Government Affairs & Public Policy

Seniority: Manager level

Key Responsibilities

•Manage IT activities and personnel for the design, development, implementation, and support of IT solutions aligned with IT strategy and standards.
•Direct IT strategy, standards, guidelines, processes, and procedures for the scope of functional systems.
•Manage service desk services and ensure delivery meets or exceeds SLA targets, including updates to SLAs.
•Review and summarize key performance indicators for Infrastructure Services; where KPIs are missing, create and measure performance with infrastructure leads and vendors.
•Oversee knowledge management, analyze trends for process improvement and training, and provide performance management for vendor resources and Level 2 support teams.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVisionFlexible SpendingDisability Insurance401k

Key Requirements

•Four-year college degree required.
•6 or more years of Information Technology experience required.
•0–2 years of experience in a management role required.
•Knowledge of full software lifecycle management.
•Knowledge of disciplined problem-solving methods and positive employee relations practices.

Experience:6+ years

Education:Bachelor's

Skills:LeadershipProblem-solvingEmployee relations

Tech Stack:ITSMAIITILService DeskSLAKnowledge ManagementLevel 2 Support

Company Brief

Carpenter Technology

Industry: Materials Science

Website

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Carpenter Technology

2 months ago

Manager I - Information Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Reading, Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Government Affairs & Public Policy

Seniority: Manager level

Key Responsibilities

•Manage IT activities and personnel for the design, development, implementation, and support of IT solutions aligned with IT strategy and standards.
•Direct IT strategy, standards, guidelines, processes, and procedures for the scope of functional systems.
•Manage service desk services and ensure delivery meets or exceeds SLA targets, including updates to SLAs.
•Review and summarize key performance indicators for Infrastructure Services; where KPIs are missing, create and measure performance with infrastructure leads and vendors.
•Oversee knowledge management, analyze trends for process improvement and training, and provide performance management for vendor resources and Level 2 support teams.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVisionFlexible SpendingDisability Insurance401k

Key Requirements

•Four-year college degree required.
•6 or more years of Information Technology experience required.
•0–2 years of experience in a management role required.
•Knowledge of full software lifecycle management.
•Knowledge of disciplined problem-solving methods and positive employee relations practices.

Experience:6+ years

Education:Bachelor's

Skills:LeadershipProblem-solvingEmployee relations

Tech Stack:ITSMAIITILService DeskSLAKnowledge ManagementLevel 2 Support

Company Brief

Carpenter Technology

Industry: Materials Science

Website