Manager, Client Success

Nexxen
Chicago
Workplace: HybridFull timeUSD 100,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Leadership","Coaching","Account management","Analytical thinking","Cross-functional collaboration","Communication","Strategic planning","Data-driven decision making","Problem solving","Continuous improvement"]

Lead and develop a high-performing Client Success team (4–6) in the Central Region, coaching toward continuous learning, accountability, and excellence. Serve as a trusted advisor to large client accounts, driving retention, renewals, upsell opportunities, and measurable revenue growth through data-led, cross-functional collaboration across Sales, Product, Marketing, Operations, Finance, and Legal. Build scalable workflows, resolve escalations, and maintain deep product knowledge to maximize client value across the campaign lifecycle.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Nexxen
Nexxen
5 days ago

Manager, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Client Success team (4–6) in the Central Region, coaching toward continuous learning, accountability, and excellence. Serve as a trusted advisor to large client accounts, driving retention, renewals, upsell opportunities, and measurable revenue growth through data-led, cross-functional collaboration across Sales, Product, Marketing, Operations, Finance, and Legal. Build scalable workflows, resolve escalations, and maintain deep product knowledge to maximize client value across the campaign lifecycle.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and grow a Client Success team of 4–6 individual contributors through coaching and a culture of continuous learning and accountability.
  • •Empower the team to serve as trusted advisors, using data-driven media strategies and a customer-first mindset to guide clients to business goals.
  • •Drive client growth across the campaign lifecycle by focusing on retention, upsell opportunities, and revenue growth through proactive issue resolution and planning.
  • •Design and implement scalable workflows and operational best practices to improve efficiency, consistency, and client impact.
  • •Act as the escalation point for complex client issues and collaborate cross-functionally to align client success strategies with business priorities.

Pay and Benefits

Salary: USD 100,000 - 130,000 annually
Perks:Health InsuranceDentalVisionDisability Insurance401kEapParental LeavePaid Leave

Key Requirements

  • •5+ years of experience in advertising, ad tech, or digital media, with client services, account management, or media sales background.
  • •2+ years managing teams, including hiring, mentoring, motivating, and scaling talent.
  • •Proven success managing large strategic accounts and campaign budgets ($100M+), improving revenue growth and client retention.
  • •Expertise in programmatic advertising, CTV, and digital media platforms.
  • •Strong analytical, communication, and cross-functional collaboration skills to influence internal and external stakeholders.
Experience:5+ yearsAdvertisingAd techDigital mediaAccount managementMedia sales
Skills:LeadershipCoachingAccount managementAnalytical thinkingCross-functional collaborationCommunicationStrategic planningData-driven decision makingProblem solvingContinuous improvement

Company Brief

Nexxen
Nexxen is a global advertising technology company offering a unified platform for programmatic advertising, data management, and Connected TV solutions, serving advertisers, agencies, publishers and broadcasters worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor