Collections Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own day-to-day collection escalation tickets and coordinate with cross-functional teams to resolve customer grievances quickly. Perform root-cause analysis for regulatory and legal escalations, and draft compliant responses via the Salesforce portal and email. Support collection operations by running call audits and transcript reviews, and monitoring chat and email to ensure adherence to collection guidelines and local regulations in a fast-paced fintech environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take full ownership of day-to-day collection escalation tickets.
•Coordinate with cross-functional teams to ensure timely resolution of customer grievances.
•Conduct root cause analysis (RCA) for regulatory and legal escalations.
•Draft professional, accurate, and compliant responses on the Salesforce portal and via email.
•Perform call audits and transcript reviews, and monitor chat and email interactions to ensure agents follow collection guidelines and local regulations.

Key Requirements

•At least 1 year of experience in a high-volume customer care or collections role, specifically handling chat or email processes.
•Native or professional fluency in both Arabic and English, including communicating with diverse stakeholders and handling legal documentation.
•Ability to perform root cause analysis (RCA) for errors and document findings clearly.
•Familiarity with CRM tools such as Zendesk and Salesforce, plus comfort with Excel and Google Sheets.
•Previous experience in fintech or BNPL (Buy Now, Pay Later) and basic understanding of SAMA/CBUAE regulations on debt collection.

Experience:1+ yearsFintechBNPL

Skills:Detail-orientedProactiveAnalytical thinkingCustomer-first attitude

Languages:ArabicEnglish

Tech Stack:ZendeskSalesforceSalesforce portalExcelGoogle Sheets

Company Brief

Tamara UAE

Website

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Tamara UAE

4 weeks ago

Collections Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take full ownership of day-to-day collection escalation tickets.
•Coordinate with cross-functional teams to ensure timely resolution of customer grievances.
•Conduct root cause analysis (RCA) for regulatory and legal escalations.
•Draft professional, accurate, and compliant responses on the Salesforce portal and via email.
•Perform call audits and transcript reviews, and monitor chat and email interactions to ensure agents follow collection guidelines and local regulations.

Key Requirements

•At least 1 year of experience in a high-volume customer care or collections role, specifically handling chat or email processes.
•Native or professional fluency in both Arabic and English, including communicating with diverse stakeholders and handling legal documentation.
•Ability to perform root cause analysis (RCA) for errors and document findings clearly.
•Familiarity with CRM tools such as Zendesk and Salesforce, plus comfort with Excel and Google Sheets.
•Previous experience in fintech or BNPL (Buy Now, Pay Later) and basic understanding of SAMA/CBUAE regulations on debt collection.

Experience:1+ yearsFintechBNPL

Skills:Detail-orientedProactiveAnalytical thinkingCustomer-first attitude

Languages:ArabicEnglish

Tech Stack:ZendeskSalesforceSalesforce portalExcelGoogle Sheets

Company Brief

Tamara UAE

Website