Customer Service Representative 1 - Spanish

Global Payments
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Communication","Problem-solving","Customer service"]

Support customers via multiple channels from an onsite office in Quezon City, resolving inquiries and requests while maintaining product knowledge and coordinating with internal teams. The role focuses on Tier 1 support in a high-volume BPO/contact center environment, with opportunities to handle payments and account-related requests in a global payments company.

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FursaFursa
Global Payments
Global Payments
2 months ago

Customer Service Representative 1 - Spanish

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 41 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers via multiple channels from an onsite office in Quezon City, resolving inquiries and requests while maintaining product knowledge and coordinating with internal teams. The role focuses on Tier 1 support in a high-volume BPO/contact center environment, with opportunities to handle payments and account-related requests in a global payments company.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
  • •Handle routine calls and escalate complex issues when necessary.
  • •Maintain accurate knowledge of products, policies, and procedures.
  • •Navigate computerized data entry systems and client applications.
  • •Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.

Key Requirements

  • •High School Diploma or Equivalent
  • •At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment
  • •Strong English communication skills - both verbal and written
  • •Excellent customer service skills, with the ability to remain professional and composed under pressure
  • •Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs
Education:High School
Skills:CommunicationProblem-solvingCustomer service
Languages:EnglishSpanish
Tech Stack:CRM

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn