UAE Nationals Only- Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center-Client Experience and Conduct Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Listening","Computer literacy"]

Interact with customers over the telephone to understand their banking needs and deliver excellent service that builds loyalty. Resolve issues on the spot, clearly explain procedures and products, and identify/convert sales opportunities to help meet financial targets. Capture and report customer feedback to support continual product development while ensuring accurate communication in a call center environment.

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FursaFursa
Mashreq
Mashreq
4 days ago

UAE Nationals Only- Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center-Client Experience and Conduct Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Interact with customers over the telephone to understand their banking needs and deliver excellent service that builds loyalty. Resolve issues on the spot, clearly explain procedures and products, and identify/convert sales opportunities to help meet financial targets. Capture and report customer feedback to support continual product development while ensuring accurate communication in a call center environment.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers over the phone to understand banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve customer problems over the telephone on the spot.
  • •Convert sales opportunities to meet financial targets.
  • •Clarify and explain procedures and products; capture and report customer feedback.

Key Requirements

  • •University graduate (preferably with some finance/banking or maths component).
  • •Bilingual.
  • •1-3 years of experience.
  • •Very customer focused.
  • •Strong communication, listening, and computer literacy skills.
Experience:1-3 yearsBankingFinance
Education:Bachelor's in Finance
Skills:Customer focusCommunicationListeningComputer literacy

Eligibility

Nationality:UAE National

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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