Support Engineer

Roboflow
New York, San Francisco
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Problem-solving","Communication","Customer relationship","Active listening","Teamwork"]

We are hiring a highly technical Support Engineer to act as a consultative technical advisor for enterprise computer vision customers. You’ll handle on-call rotations, ensure issues are resolved to SLA, create knowledge content, and collaborate with Sales, Solutions Architects, and Implementation Engineers to guide customers through their Roboflow journey while growing adoption and retention. The role combines deep technical troubleshooting (Linux, networking, scripting) with customer-facing guidance across US-based hubs and remote work.

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Roboflow
Roboflow
11 months ago

Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

We are hiring a highly technical Support Engineer to act as a consultative technical advisor for enterprise computer vision customers. You’ll handle on-call rotations, ensure issues are resolved to SLA, create knowledge content, and collaborate with Sales, Solutions Architects, and Implementation Engineers to guide customers through their Roboflow journey while growing adoption and retention. The role combines deep technical troubleshooting (Linux, networking, scripting) with customer-facing guidance across US-based hubs and remote work.
Location: New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Participate in Support’s on-call rotation and ensure issues are serviced to SLA and resolved
  • •Create technical content to capture best practices (documentation, videos, knowledge base)
  • •Grow customer relationships through trusted advisory, delivering Roboflow support obligations
  • •Collaborate with Sales, Solutions Architects & Implementation Engineers to ensure continuity across the customer journey
  • •Coordinate with field and product to inform roadmaps for customers

Pay and Benefits

Equity and Bonus:Equity
Perks:Travel AllowanceProductivity StipendHealth InsuranceEquity

Key Requirements

  • •5+ years experience with Linux & Networking Fundamentals (VPN, SSH, firewalls)
  • •Proficiency in scripting using Bash and Python
  • •Cross-Stack Troubleshooting across multiple layers (data input, cloud infra, network, model inference)
  • •Knowledge of Computer Vision & ML pipeline practices for diagnosing issues on edge devices (e.g., Nvidia Jetson) and translating needs into product configurations
  • •Ability to communicate with customers to understand business context and unblock issues while maintaining strong relationships
Experience:5+ yearsComputer visionMachine learningSoftware
Skills:Problem-solvingCommunicationCustomer relationshipActive listeningTeamwork
Tech Stack:LinuxNetworkingVPNSSHFirewallsBashPythonNvidia JetsonEdge devices

Company Brief

Roboflow
Provides a computer vision platform that helps teams build, deploy, and manage object detection and image classification models. Offers tooling for dataset versioning, annotation, augmentation, and production-ready model hosting and monitoring.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Boston, United States
Founded: 2016
WebsiteLinkedIn