Junior Customer Programs Manager DACH (m/w/d)

SoSafe
Cologne, Berlin
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Diplomacy","Tact","Composure","Solution-orientation","Proactivity"]

Develop and run scalable 1:many customer programs for SoSafe’s mid-market DACH customer base, supporting onboarding through renewals. Own customer health score monitoring, identify recurring challenges from data, and drive process optimizations using a test-and-learn mindset. Collaborate with CSMs, AEs, product and marketing teams to boost adoption, upsells, and retention, while acting as an operational champion for data hygiene in CS tools such as Salesforce.

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FursaFursa
SoSafe
SoSafe
5 days ago

Junior Customer Programs Manager DACH (m/w/d)

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Last checked: 16 hours agoStatus: Live

Job Summary

Develop and run scalable 1:many customer programs for SoSafe’s mid-market DACH customer base, supporting onboarding through renewals. Own customer health score monitoring, identify recurring challenges from data, and drive process optimizations using a test-and-learn mindset. Collaborate with CSMs, AEs, product and marketing teams to boost adoption, upsells, and retention, while acting as an operational champion for data hygiene in CS tools such as Salesforce.
Location: Cologne, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Develop and manage scalable 1:many programs and initiatives to enable repeatable customer retention strategies (e.g., email campaigns, office hours, targeted consults).
  • •Monitor customer health scores for existing customers and run scaled campaigns to drive upsells and retention.
  • •Analyze customer data to identify common challenges, propose process improvements, and share best practices.
  • •Collaborate closely with CSMs, AEs, and product/marketing teams to create 1:many customer experiences within the assigned portfolio.
  • •Build scalable processes to ensure customer satisfaction, using internal dashboards and KPIs to identify and act on risks or opportunities across 500–1,000 accounts, and maintain data hygiene in CS tools like Salesforce.

Pay and Benefits

Perks:Paid LeaveParental LeaveLearning BudgetGym Membership

Key Requirements

  • •At least 1 year of experience in a customer-facing role (e.g., Inside Sales, Customer Success, BDR, or Product Marketing).
  • •Experience with common SaaS tech stacks such as Salesforce, Highspot, Planhat, and AI tools.
  • •Diplomacy, tact, and composure under pressure when handling customer issues and escalations.
  • •A solution-oriented mindset and enjoyment of using data to validate hypotheses and deliver results.
  • •Fluent German and English skills; Dutch is a plus.
Experience:SaaS
Skills:DiplomacyTactComposureSolution-orientationProactivity
Certifications:Prince2PMI
Languages:GermanEnglishDutch
Tech Stack:SalesforceHighspotPlanhatAI tools

Company Brief

SoSafe
SoSafe provides security awareness training and simulated phishing solutions to help organizations reduce human risk. Their platform offers interactive lessons, campaigns, and analytics to improve employee security behavior and measure organizational resilience.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Cologne, Germany
Founded: 2018
WebsiteLinkedIn