Citizens Teller

Citizens Bank
Ohio
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Communication","Problem-solving","Customer focus","Multitasking"]

Greet customers in branch lobbies and support everyday banking transactions using mobile app and ATMs. Provide personalized guidance on Citizens products and connect customers with bankers for next steps. Follow all cash handling procedures and applicable state and local laws, while using strong communication and problem-solving skills to resolve questions and concerns. Work branch hours, including evenings and weekends, and complete a video interview assessment after applying.

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Citizens Bank
Citizens Bank
4 days ago

Citizens Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Greet customers in branch lobbies and support everyday banking transactions using mobile app and ATMs. Provide personalized guidance on Citizens products and connect customers with bankers for next steps. Follow all cash handling procedures and applicable state and local laws, while using strong communication and problem-solving skills to resolve questions and concerns. Work branch hours, including evenings and weekends, and complete a video interview assessment after applying.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet customers in branch lobbies and provide a positive customer experience.
  • •Demonstrate how to use the mobile app or ATMs to complete simple transactions.
  • •Identify opportunities to help customers achieve financial goals and provide personalized advice.
  • •Follow cash handling policies and all state and local laws and regulations.
  • •Answer questions and resolve customer concerns, connecting customers to bankers when needed.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveRetirement BenefitsMaternity LeavePaternity LeaveLearning BudgetWellness StipendDiscounts

Key Requirements

  • •High school degree or GED.
  • •Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum of 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills.
  • •Comfortable using digital technology and able to work branch hours (weekends/evenings).
Education:High School
Skills:Active listeningCommunicationProblem-solvingCustomer focusMultitasking
Languages:US
Tech Stack:Mobile appATMsDigital payments

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website