Style Advisor @NET-A-PORTER

YOOX Net‑a‑Porter Group
Hong Kong, China
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 2+ yearsSkills: ["Communication","Customer focus","Organization","Relationship-building","Attention to detail"]

Join NET-A-PORTER's Personal Shopping team as a Style Advisor, delivering a personalized luxury shopping experience. You’ll build trusted relationships, tailor recommendations using client history and trends, and guide clients through new collections. The role blends clienteling, styling advice, and data-driven outreach to grow loyalty and spend among high-value customers in Hong Kong.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
2 months ago

Style Advisor @NET-A-PORTER

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Last checked: 9 hours agoStatus: Live

Job Summary

Join NET-A-PORTER's Personal Shopping team as a Style Advisor, delivering a personalized luxury shopping experience. You’ll build trusted relationships, tailor recommendations using client history and trends, and guide clients through new collections. The role blends clienteling, styling advice, and data-driven outreach to grow loyalty and spend among high-value customers in Hong Kong.
Location: Hong Kong, China
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Contribute to the achievement of sales targets and KPIs, increasing client spend and satisfaction.
  • •Create trusted client relationships by responding promptly to enquiries and guiding customers through their shopping experience.
  • •Build familiarity with your client portfolio to identify opportunities for personalised recommendations using preferences, purchase history and trend insights.
  • •Offer styling, sizing and fit advice, presenting new collections and launches to inspire purchases.
  • •Follow up with clients to maintain engagement, nurture relationships, and maximise commercial opportunities.

Pay and Benefits

Perks:Staff DiscountFlexible WorkingInsuranceRental ReimbursementMpf

Key Requirements

  • •2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations, with a proven ability to engage customers.
  • •Proactive, results-driven approach to sales with a track record of achieving and exceeding personal sales targets.
  • •Customer-focused and passionate about delivering exceptional service and building long-lasting client relationships.
  • •Confident communication in English (spoken and written), with additional language skills considered an advantage.
  • •Digitally savvy and comfortable using tools such as Excel, Outlook and CRM systems to manage client interactions and track results.
Experience:2+ yearsLuxury fashionRetailFashion retail
Skills:CommunicationCustomer focusOrganizationRelationship-buildingAttention to detail
Languages:English
Tech Stack:ExcelOutlookCRM

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn