Customer Service Representative

Eaton
Mexico
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Drive for results","Problem-solving","Collaboration","Conflict resolution","Business acumen"]

Serve as a single point of contact for commercial support to distributors and sales engineers. Manage order management activities and deliver exceptional customer service via phone and email to meet or exceed key metrics and service level agreements. Maintain daily use of the Customer 360 tool, handle change notice management, resolve customer credit requests with Finance, and identify process improvements in a high-pressure, fast-paced environment. Ensure safe, compliant workplace practices.

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Eaton
Eaton
1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a single point of contact for commercial support to distributors and sales engineers. Manage order management activities and deliver exceptional customer service via phone and email to meet or exceed key metrics and service level agreements. Maintain daily use of the Customer 360 tool, handle change notice management, resolve customer credit requests with Finance, and identify process improvements in a high-pressure, fast-paced environment. Ensure safe, compliant workplace practices.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide single point of contact for commercial support to distributors and sales engineers
  • •Fulfill order management activities and ensure exceptional customer service by phone and email to meet metrics and service level agreements
  • •Maintain daily usage of the Customer 360 tool and manage change notices
  • •Identify and implement process improvements, prioritize customer demand, and support information flow to meet customer needs
  • •Coordinate with Finance to resolve customer credit requests and handle backorder/backlog analysis

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Bachelor degree in administration, international business, or related fields
  • •Minimum 2 years of customer interaction/support experience
  • •Knowledge of CRM software or SAP
  • •Strong written and verbal communication skills with intermediate to advanced English proficiency
  • •Intermediate to advanced skills in Microsoft Office (Word, Excel, Outlook)
Experience:2+ years
Education:Bachelor's in administration, international business, or related
Skills:Drive for resultsProblem-solvingCollaborationConflict resolutionBusiness acumen
Languages:English
Tech Stack:CRMSAPMicrosoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft OutlookCustomer 360

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn