Aon

5 days ago

Client Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Handle a broad mix of account management, servicing, and administrative responsibilities for commercial insurance clients. Serve as the first point of resolution for customer insurance queries, investigating and resolving issues via phone and email. Work toward KPIs tied to revenue, acquisition, and retention targets, identify upselling opportunities, and collaborate across stakeholders to exceed client expectations while following compliance and call-handling guidelines.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage account handling, servicing, sales, and administrative activities for insurance clients.
•Be the first point of resolution for customer insurance queries and resolve issues via phone and email.
•Investigate and resolve client queries while working within company policy, call-handling guidelines, compliance, and applicable laws.
•Work toward KPIs related to team revenue, acquisition, and retention targets.
•Identify new business and upselling opportunities during client interactions and collaborate with internal stakeholders to exceed expectations.

Key Requirements

•1 year of experience across the insurance industry.
•Strong understanding of General Insurance across multiple lines.
•Passion for helping clients and serving the community through insurance support.
•Excellent verbal and written communication skills.
•A team player who can manage workflow, prioritize work, and contribute ideas in a fast-paced environment.

Experience:1+ yearsInsurance

Skills:CommunicationTeam collaborationCustomer-focusedPrioritizationMultitasking

Certifications:Tier 1 Compliance

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon