WPP

2 days ago

Automation Support Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead day-to-day support for automation projects within the Global Automation Operations Centre (AOC), reporting into the Automation Operations Director. Manage 10–15 L2–L3 support engineers and oversee automation delivery from ingestion through ongoing support. Drive process improvement, quality/compliance, performance monitoring and incident management using JIRA Service Desk and ITSM/DevOps tooling. Coordinate with global product, platform and implementation teams and business stakeholders to deliver measurable returns.

Location: Chennai

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage 10–15 support engineers (L2–L3) and lead automation support projects from ingestion through ongoing support under the AOC delivery model.
•Run daily/weekly standups and operations metrics reviews, and hold weekly/monthly stakeholder meetings for the current/future support pipeline.
•Analyze and improve existing support processes; define best practices for automation support, monitoring, maintenance, and contribute to knowledge base standards.
•Ensure compliance and quality by enforcing organizational standards, policies, and conducting regular audits and reviews of automated solutions.
•Own performance monitoring and incident management for automated systems, using JIRA Service Desk and maintaining ITSM/DevOps tools (JSM, Wrike, SharePoint, GitHub).

Key Requirements

•7+ years of experience in automation operations and technology, tools, and techniques.
•Ability to manage business systems or technology projects with diverse stakeholders.
•Strong written and verbal communication skills for direct stakeholder engagement.
•Proven problem-solving experience handling technical blockers.
•Advanced capability in the automation tech stack (Office365, Azure SQL/Cloud, Power Platform/Dataverse, Jira Core/Jira Service Manager, UiPath) and/or equivalent alternatives.

Experience:7+ years

Skills:CommunicationProblem-solvingCollaborationLeadership

Certifications:CASM or CAISM - Certified in Agile Service ManagementPL-900: Power Platform FundamentalAZ-900: Azure Portal Fundamentals

Languages:English

Tech Stack:Office365Azure SQLAzure CloudPowerAppsPowerAutomateDataverseJira CoreJira Service ManagerUiPath Orchestrator (Cloud)UiPath StudioUiPath RobotsUiPath InsightsJSMWrikeSharePointGitHub

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

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WPP