AVP, Customer Onboarding & Specialist, Business Banking - Hang Seng Bank (HK)

HSBC
Hong Kong
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Customer centricity","Attention to detail"]

Own the end-to-end customer onboarding journey for business banking clients, ensuring complete documentation and disciplined follow-ups. Perform detailed quality reviews aligned with AML/KYC and regulatory requirements, including special handling for China Nexus customers. Act as the customer-facing point of contact, resolving onboarding queries, referring customers to relevant products, and tracking progress against service benchmarks. Maintain accurate case records and coordinate approvals for a seamless onboarding experience.

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FursaFursa
HSBC
HSBC
2 days ago

AVP, Customer Onboarding & Specialist, Business Banking - Hang Seng Bank (HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end customer onboarding journey for business banking clients, ensuring complete documentation and disciplined follow-ups. Perform detailed quality reviews aligned with AML/KYC and regulatory requirements, including special handling for China Nexus customers. Act as the customer-facing point of contact, resolving onboarding queries, referring customers to relevant products, and tracking progress against service benchmarks. Maintain accurate case records and coordinate approvals for a seamless onboarding experience.
Location: Hong Kong
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage clients through the full onboarding ecosystem and journey, ensuring complete and accurate documentation and timely processing in line with AML/KYC and regulatory requirements.
  • •Conduct detailed quality reviews of onboarding submissions for China Nexus customers, identifying gaps and risks and providing recommendations to support consistent decisions.
  • •Serve as the dedicated customer-facing point of contact during account opening, confirming requirements, providing status updates, and resolving queries promptly.
  • •Identify opportunities to support broader customer banking needs during onboarding and refer clients to appropriate products and services aligned with business objectives.
  • •Track case progress against service benchmarks, escalate delays/risks/documentation shortfalls, maintain audit-ready case records, and coordinate approvals with internal stakeholders to deliver a seamless onboarding experience.

Key Requirements

  • •University degree in Business Administration or related disciplines.
  • •Knowledge of commercial banking and KYC regulatory requirements for corporate customers, including experience with CDD review for corporate customers.
  • •Understanding of industry operating models and risk/complexity drivers, with strong attention to onboarding documentation quality and compliance.
  • •Proficiency in spoken and written English and Chinese, with the ability to engage Mandarin-speaking customers and external parties.
  • •Passes in the Hong Kong Securities and Investment (HKSI) Papers 1, 7 and 8; professional qualifications such as ECF and/or Certified Banker (CB) would be an advantage.
Experience:Commercial bankingAML/KYCCorporate banking
Education:Bachelor's in Business Administration
Skills:CommunicationInterpersonal skillsCustomer centricityAttention to detail
Certifications:HKSI Paper 1HKSI Paper 7HKSI Paper 8Enhanced Competency Framework (ECF)Certified Banker (CB)
Languages:EnglishChineseMandarin
Tech Stack:AMLKYCCDD

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn