Associate Manager PT 20-29 hours - Charlotte Premium

Samsonite
Charlotte
Workplace: OnsitePart timeFunction: Communications, PR & CommunitySkills: ["Client service","Leadership","Coaching","Communication","Time management"]

Lead retail sales and client experience for a premium brand, helping drive personal and store KPI performance including conversion and client data capture. Coach and develop associates through roleplay, training, and feedback, while supporting the Store Manager with onboarding and quarterly goal setting. Maintain compliance (timecards, training) and uphold visual merchandising and client-experience standards to ensure consistent, world-class service.

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FursaFursa
Samsonite
Samsonite
6 days ago

Associate Manager PT 20-29 hours - Charlotte Premium

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead retail sales and client experience for a premium brand, helping drive personal and store KPI performance including conversion and client data capture. Coach and develop associates through roleplay, training, and feedback, while supporting the Store Manager with onboarding and quarterly goal setting. Maintain compliance (timecards, training) and uphold visual merchandising and client-experience standards to ensure consistent, world-class service.
Location: Charlotte
Workplace: Onsite
Employment Type: Part time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed personal and store sales and KPI goals, including conversion, DPT, UPT, and client data capture.
  • •Provide leadership by planning and prioritizing work, championing change, and taking responsibility for tasks and deadlines.
  • •Support people development through training, roleplay/coaching, and monitoring store-associate training needs with quarterly goal setting.
  • •Deliver consistent client experience by enforcing visual guidelines and using client books, thank-you cards, and event strategies.
  • •Ensure compliance by managing timecards for payroll accuracy and maintaining Tumi University training and company policies.

Pay and Benefits

Perks:Work-life BalanceTrainingEmployee DiscountPaid LeaveEap401k

Key Requirements

  • •Passion for the lifestyle, clients, and product assortment, with understanding of the brand.
  • •Strong sales and client experience, preferably in the luxury market.
  • •Proven success meeting sales goals and KPI targets (including conversion and client data capture).
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • •Strong integrity, time management skills, and the ability to lead by example.
Experience:Luxury retailTravelFashionLifestyle
Skills:Client serviceLeadershipCoachingCommunicationTime management
Languages:US

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn