Implementation Lead, Brand Partnerships

Substack
New York
Workplace: HybridFull timeUSD 150,000 - 200,000 annuallyFunction: Business Development & PartnershipsSkills: ["Process improvement","Troubleshooting","Cross-functional collaboration","Documentation"]

Own the operational backbone of Substack’s sponsorships marketplace, serving as a first-line solutions lead for brands and agencies. Implement scalable campaign workflows—from trafficking and QA through launch, delivery monitoring, and wrap—while building integrations, tracking, and order management. Troubleshoot onboarding issues quickly, translate between ad ops and solutions engineering, and collaborate with design and engineering to turn repeat needs into durable tooling and playbooks.

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FursaFursa
Substack
Substack
1 month ago

Implementation Lead, Brand Partnerships

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the operational backbone of Substack’s sponsorships marketplace, serving as a first-line solutions lead for brands and agencies. Implement scalable campaign workflows—from trafficking and QA through launch, delivery monitoring, and wrap—while building integrations, tracking, and order management. Troubleshoot onboarding issues quickly, translate between ad ops and solutions engineering, and collaborate with design and engineering to turn repeat needs into durable tooling and playbooks.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Serve as first-line solutions lead for brands and agencies accessing the marketplace and onboard them.
  • •Implement scalable campaign systems through trafficking, QA, launch, delivery monitoring, and wrap.
  • •Build operational workflows for order management, campaign workflows, reporting, and billing handoffs.
  • •Execute and maintain integrations, including tracking and third-party measurement.
  • •Generate an AI-first outbound engine and write playbooks/documentation with design and engineering to inform tooling needs.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company.
  • •Hands-on experience with campaign trafficking, tag management, and third-party measurement/verification vendors.
  • •Strong data fluency with spreadsheet skills; SQL and scripting are a real advantage.
  • •Experience on sales calls to answer technical questions and scope feasibility on the spot.
  • •Experience with APIs, workflow automation, or light scripting (Python, JavaScript).
Experience:Ad techSaaS
Skills:Process improvementTroubleshootingCross-functional collaborationDocumentation
Tech Stack:SQLPythonJavaScriptAPIs

Company Brief

Substack
Provides a platform for writers to publish subscription-based newsletters, manage paid subscriptions, and connect directly with readers through email and web publishing tools.
Industry: Publishing
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn