Customer Care Specialist II (Manheim)

Provide advanced frontline customer support for Manheim via inbound calls, email, chat, and ticketing systems. Resolve standard and moderately complex issues related to customer configuration, company software, and vendor integrations, including basic troubleshooting, documentation, and escalation of complex cases. Train customers one-on-one as needed, apply security processes to customer records, collaborate across teams, and follow up to ensure issues are resolved with an excellent customer experience.