Brand Sponsored Partner, Paul Smith

Waitrose & Partners
Cardiff
Workplace: OnsiteFull timeGBP 13 - 13.25 hourlyFunction: Product ManagementSkills: ["Communication","Customer focus"]

Deliver excellent customer experiences as a Brand Sponsored Partner by engaging customers, identifying their needs, and resolving queries or complaints. Support the John Lewis brand and the Paul Smith brand through personalised and social marketing, while driving sales through seasonal promotions and monitoring best sellers. Maintain outstanding shop standards including displays, stock availability, and cleanliness, and help create marketing events to increase footfall and new customer loyalty.

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Waitrose & Partners
Waitrose & Partners
2 hours ago

Brand Sponsored Partner, Paul Smith

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver excellent customer experiences as a Brand Sponsored Partner by engaging customers, identifying their needs, and resolving queries or complaints. Support the John Lewis brand and the Paul Smith brand through personalised and social marketing, while driving sales through seasonal promotions and monitoring best sellers. Maintain outstanding shop standards including displays, stock availability, and cleanliness, and help create marketing events to increase footfall and new customer loyalty.
Location: Cardiff
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Product Management

Key Responsibilities

  • •Deliver excellent, market leading customer experiences.
  • •Proactively acknowledge customers, identify needs/expectations, and ensure they are consistently met.
  • •Ensure customers can engage directly with the John Lewis brand and the supported brand through personalised and social marketing.
  • •Maintain exceptional shop standards through displays, stock availability, and general cleanliness.
  • •Drive promotions and newness by being aware of best sellers and sales performance, and support marketing events to increase footfall.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy skills.
  • •Strong communication skills.
  • •Experience of working in a customer facing role is welcomed (training provided).
  • •Ability to put the customer at the heart of everything by identifying customer needs and expectations.
  • •Ability to resolve customer queries or complaints.
Experience:RetailCustomer service
Skills:CommunicationCustomer focus

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn