Freshworks

4 weeks ago

GTM AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Build AI-powered go-to-market workflows and intelligence systems to connect buyer signals across CRM/ marketing platforms, enabling frontline teams to act faster and smarter in a hybrid onsite role at our San Mateo HQ.

Location: San Mateo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Build AI-powered GTM workflows: Design and deploy intelligent workflows across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up support.
•Turn buyer signals into action: Build systems that detect, enrich, prioritize, and act on high-value buyer activity across the funnel by engineering contextual data pipelines (web activity, intent, product usage, CRM history).
•Create the GTM Agent Tool Layer: Integrate tools and APIs across our stack, including Salesforce, Clay, Marketo, Relevance, Claude Code, sales engagement platforms, web analytics, enrichment providers, and internal data sources.
•Build Intelligent Alerts: Create systems that notify teams of critical buyer activity, such as target account engagement, key persona activity, competitor mentions, buying committee movement, or stalled follow-up.
•Move Prototypes to Production: Take working AI/automation concepts and harden them with robust authentication, logging, tracing, retries, error handling, documentation, and cost controls.

Pay and Benefits

Salary: USD 192,000 - 238,000 annually

Equity and Bonus:Equity

Perks:EquityEsppPaid LeaveMedicalDentalVisionDisabilityLife InsuranceParental LeaveCommuter Benefits

Key Requirements

•Experience as a Software Engineer, Automation Engineer, GTM/ RevOps Engineer, or AI/ML Engineer working with complex systems and varied datasets.
•Hands-on experience building AI or LLM-powered applications, automations, or workflows using patterns like function calling, structured outputs, LangGraph, MCP, or custom orchestration (e.g., Claude, OpenAI, Relevance).
•Strong technical skills with APIs, webhooks, OAuth, queues, retries, and system integrations.
•Experience with evals, monitoring, observability, and quality/cost controls for AI systems.
•Strong understanding of inbound/outbound GTM motions and experience building automations for lead management, prospecting, routing, qualification, or prioritization.

Experience:GTMRevenue OperationsAIAutomationCRM integrations

Skills:CommunicationCollaborationProblem-solvingAnalytical thinking

Languages:English

Tech Stack:SalesforceMarketoOutreachClaudeOpenAIRelevanceGitHubAPIsWebhooksOAuthData warehouses

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

4 weeks ago

GTM AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: San Mateo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Build AI-powered GTM workflows: Design and deploy intelligent workflows across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up support.
•Turn buyer signals into action: Build systems that detect, enrich, prioritize, and act on high-value buyer activity across the funnel by engineering contextual data pipelines (web activity, intent, product usage, CRM history).
•Create the GTM Agent Tool Layer: Integrate tools and APIs across our stack, including Salesforce, Clay, Marketo, Relevance, Claude Code, sales engagement platforms, web analytics, enrichment providers, and internal data sources.
•Build Intelligent Alerts: Create systems that notify teams of critical buyer activity, such as target account engagement, key persona activity, competitor mentions, buying committee movement, or stalled follow-up.
•Move Prototypes to Production: Take working AI/automation concepts and harden them with robust authentication, logging, tracing, retries, error handling, documentation, and cost controls.

Pay and Benefits

Salary: USD 192,000 - 238,000 annually

Equity and Bonus:Equity

Perks:EquityEsppPaid LeaveMedicalDentalVisionDisabilityLife InsuranceParental LeaveCommuter Benefits

Key Requirements

•Experience as a Software Engineer, Automation Engineer, GTM/ RevOps Engineer, or AI/ML Engineer working with complex systems and varied datasets.
•Hands-on experience building AI or LLM-powered applications, automations, or workflows using patterns like function calling, structured outputs, LangGraph, MCP, or custom orchestration (e.g., Claude, OpenAI, Relevance).
•Strong technical skills with APIs, webhooks, OAuth, queues, retries, and system integrations.
•Experience with evals, monitoring, observability, and quality/cost controls for AI systems.
•Strong understanding of inbound/outbound GTM motions and experience building automations for lead management, prospecting, routing, qualification, or prioritization.

Experience:GTMRevenue OperationsAIAutomationCRM integrations

Skills:CommunicationCollaborationProblem-solvingAnalytical thinking

Languages:English

Tech Stack:SalesforceMarketoOutreachClaudeOpenAIRelevanceGitHubAPIsWebhooksOAuthData warehouses

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor