CSM Enterprise NAMER

Multiplier
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Writing","Organization","Customer obsession","Problem-solving"]

Own and grow relationships with named enterprise accounts across NAMER, acting as a trusted partner to ensure customers achieve talent and business objectives using Multiplier. Monitor adoption, share best practices, and synthesize customer feedback to inform the product roadmap. Collaborate with Sales, Product, Operations, and Engineering to drive retention and revenue growth while identifying expansion opportunities within your portfolio.

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FursaFursa
Multiplier
Multiplier
1 month ago

CSM Enterprise NAMER

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and grow relationships with named enterprise accounts across NAMER, acting as a trusted partner to ensure customers achieve talent and business objectives using Multiplier. Monitor adoption, share best practices, and synthesize customer feedback to inform the product roadmap. Collaborate with Sales, Product, Operations, and Engineering to drive retention and revenue growth while identifying expansion opportunities within your portfolio.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, outcome-based relationships with named enterprise accounts through consultative solutioning.
  • •Monitor adoption of products/services and provide industry knowledge and best practices to drive engagement.
  • •Partner with Sales, Product, Operations, and Engineering to deliver customer experience that supports growth and retention.
  • •Serve as the voice of customers to the Product team by synthesizing feedback and informing product roadmap direction.
  • •Identify growth opportunities within your portfolio and design solutions to meet unique customer business needs.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •3 to 5 years of customer-facing experience, ideally in B2B SaaS or HR.
  • •At least 2 years managing pure enterprise accounts and relationships.
  • •Demonstrated overachievement of goals and targets for at least 2 of the last 3 years.
  • •Ability to explain complex topics clearly, with excellent communication and writing skills.
  • •Strong organization and attention to detail, with the ability to prioritize and perform under pressure.
Experience:3-5 yearsB2B SaaSHRHR TechEnterprise accounts
Skills:CommunicationWritingOrganizationCustomer obsessionProblem-solving

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor