Senior Manager, Solution Architecture - Existing Customers

Sanity
San Francisco
Workplace: RemoteFull timeFunction: Architecture & Urban PlanningSkills: ["Communication","Leadership","Problem-solving","Stakeholder management","Empathy"]

Lead a post-sales solution architecture team serving enterprise customers, focusing on renewals, expansions, and value-driven implementations. Own complex accounts, coach architects, partner cross-functionally, and shape post-sales motions to turn successful sales into lasting customer relationships while tying Sanity’s capabilities to measurable business outcomes.

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FursaFursa
Sanity
Sanity
6 months ago

Senior Manager, Solution Architecture - Existing Customers

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead a post-sales solution architecture team serving enterprise customers, focusing on renewals, expansions, and value-driven implementations. Own complex accounts, coach architects, partner cross-functionally, and shape post-sales motions to turn successful sales into lasting customer relationships while tying Sanity’s capabilities to measurable business outcomes.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Architecture & Urban Planning
Seniority: Manager level

Key Responsibilities

  • •Lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. Focus on outcomes: renewals, expansions, and scalable implementations.
  • •Set the team's strategic direction and personally own your most complex, high-stakes accounts: oversee implementations, build relationships with customer stakeholders, and navigate challenging moments.
  • •Coach your Solution Architects on value-oriented engagements: listen for customer needs, surface risks, and map a clear path to success with Sanity at the center.
  • •Hire, develop, and retain a skilled SA team and foster a culture of collaboration, empathy, and customer-centricity grounded in Sanity's values.
  • •Evolve post-sales motions (onboarding, implementation reviews, expansion discovery, health monitoring) to move customers from signed to successful quickly, tying capabilities to business outcomes

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
  • •Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
  • •Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
  • •Proactive about identifying risks and opportunities across the team’s customer portfolio
  • •Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
Experience:EnterpriseSaaSContent managementAI
Skills:CommunicationLeadershipProblem-solvingStakeholder managementEmpathy
Tech Stack:APIsData modelsFront-end frameworksIntegrationsHosting providersEcommerce platformsWeb frameworksAnalyticsAI

Company Brief

Sanity
Provides a headless CMS and structured content platform that enables developers and teams to build, manage, and deliver content via real-time APIs, customizable studio, and rich tooling for digital experiences across web and mobile.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Oslo, Norway
Founded: 2015
WebsiteLinkedIn