Services Lead, Stores - Full Time (Toronto, ON, CA, M3C 3R6)

Sephora
Toronto
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Client service","Influencing peers","Providing feedback","Time management","Problem-solving"]

Lead sales-floor execution across Sephora departments within a specific store, ensuring teams follow Sephora’s selling model and deliver outstanding client service. Monitor store sales performance and opportunities, support visual merchandising standards, and act as Manager on Duty when needed to engage with clients. Partner with store operations to maintain an exceptional on-stage experience, support staffing/zoning decisions, and participate in interviewing to build the team.

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FursaFursa
Sephora
Sephora
5 days ago

Services Lead, Stores - Full Time (Toronto, ON, CA, M3C 3R6)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead sales-floor execution across Sephora departments within a specific store, ensuring teams follow Sephora’s selling model and deliver outstanding client service. Monitor store sales performance and opportunities, support visual merchandising standards, and act as Manager on Duty when needed to engage with clients. Partner with store operations to maintain an exceptional on-stage experience, support staffing/zoning decisions, and participate in interviewing to build the team.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure Beauty Advisors properly execute Sephora’s selling model and deliver outstanding client service.
  • •Monitor store sales performance and opportunities, keeping department team members aligned with goals.
  • •Support visual merchandising standards on the sales floor, including animations and updates as needed.
  • •Act as Manager on Duty on the floor when possible, engaging with cast and clients to support client needs.
  • •Participate in interviewing as needed and help ensure proper zoning and staffing levels to meet expectations.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1–3 years of experience in a similar role at a similar-volume store or equivalent internal experience.
  • •Proven ability to influence peers and provide feedback.
  • •Strong client service skills.
  • •Demonstrated effective time management and problem-solving skills.
  • •Ability to support sales execution and align team members with sales goals.
Experience:1-3 yearsRetail
Skills:Client serviceInfluencing peersProviding feedbackTime managementProblem-solving

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn